A lot of excellent information was presented. Great resource material to follow up on. - Associate Vice-President, Financial Services
University of Saskatchewan
13th Annual Event!

Operational Risk Canada 2018

Advance Your Knowledge in Operational Risk Practices in the Current Regulatory Environment

October 16-17, 2018 · Optional Workshop: October 15, 2018 · Toronto, Ontario
Day One Program Agenda: Tuesday, October 16, 2018
8:00 - 9:00        Registration and Continental Breakfast
9:00 - 9:10
Welcome and Opening Remarks from the Chair
Andrew Richardson, Former Vice-President, Enterprise and Operational Risk Management, Coast Capital Savings
9:10 - 10:10
Setting a Strong Organizational Tone on Risk Culture
Shannon McGinnis, Senior Vice-President, Operational Risk, TD Bank
  • Risk culture in context
  • Defining risk culture
  • Understanding the sources of risk culture failure
  • Diagnosing organizational risk culture
  • The risk assessment journey at our institution
10:10 - 10:30        Networking Break
10:30 - 11:30
OSFI Compliance Update
  • OSFI's expectations regarding the management of operational risk
  • Guideline E-21 Operational Risk Self-Assessment Template: findings and review of submissions
  • Emerging practices post-guideline
  • Considerations for improved reporting and documentation
  • Accommodating size and complexity of institutions
  • Improvements in objective assessments
  • Expansion of operational risk management tools
11:30 - 12:30
Third-Party Cyber Risk Management at Sun Life Financial
Greg Davis, Vice-President, Corporate Risk Management, Sun Life Financial
  • Evolution of risk and controls of increasing alliances
  • Risk implications of cloud adoption
  • Strategies to manage third-party cyber risks
  • Cyber insurance, internal controls
  • Use of third-party monitoring
12:30 - 1:30        Luncheon Break
1:30 - 2:30
Transforming Enterprise Stress-Testing Capability
Stéphane Frederic Gagne, Senior Director, Enterprise Stress Testing, RBC
  • Integrate operational risk in enterprise stress-testing and ICAAP
  • Risk Identification as starting point
  • Assess the importance of sensitivity analysis
2:30 - 2:45        Networking Break
2:45 - 3:45
A Digital Transformation Story: Risk and Controls
  • Innovating at the forefront of robotics, AI, biometrics and blockchain, conversational commerce
  • Understanding how they are approaching fintech disruption
  • Understanding and mitigating risk
3:45 - 4:45
Second-Line Oversight of Change Management
  • Maturity of planning and execution of regulatory and operational changes
  • Addressing central coordination and complexity in scoping out impact of change
  • Capability to identify and manage dependencies and synergies remains limited
  • Achieving transition with more sophisticated change management principles
  • Enhancing change governance
  • Enforcing accountability
  • Identifying and managing synergies to support better scoping
  • Building out capabilities to a required level of maturity
4:45 - 5:00
Closing Remarks from the Chair
5:00        End of Day One



Operational and compliance risks have become more complex and entwined, increasing the potential for failed processes that govern control breakdowns. Silo mentality is in itself a risk and the operational risk leader is in a unique position to provide their enterprise with a holistic governance approach that brings together the entire risk portfolio. You need mitigate risks with an eye on the big picture. Cybersecurity ranks as the #1 priority for financial institutions today, permeating the breadth of every function across your organization. Many risk leaders without technical skills are overwhelmed by the scale of the potential threat.

Infonex's annual Operational Risk Canada will provide you with strategies to focus your cyber efforts. Canadian financial institutions, once immune to the scandals plaguing out of country, are now in the spotlight for their misconduct and mis-selling. Hear how you can improve conduct, culture, and customer experience; not in isolation, but combined to truly seize a competitive advantage. As big data drives the demand for financial institutions to be like tech companies, your risks under the technology umbrella, increase. You need best practises on how to keep up with the moving target of IT risk. Third-party risk management is an ongoing area of concern and we have thought leaders to address what is emerging on this front, into 2018.

Our Operational Risk Canada agenda provides something for early to advanced learners in ops risk, tokens of wisdom for various stages of OpRisk implementation, as well as focused areas for risk so your entire team will be engaged. As OpRisk Leaders, you have been honing the discipline of enterprise risk as a matter of practice. Your contributions to the strategic risk mitigation of your organization have never been more in focus.

As a leader with risk oversight you are in a constant need to strengthen your systems against dynamic, ever-changing risks. Join us in Toronto and get guidance on your most pressing operational risk challenges. Register today!

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