A lot of excellent information was presented. Great resource material to follow up on. - Associate Vice-President, Financial Services
University of Saskatchewan
13th Annual Event!

Operational Risk Canada 2018

Advance Your Knowledge in Operational Risk Practices in the Current Regulatory Environment

October 16-17, 2018 · Optional Workshop: October 15, 2018 · Toronto, Ontario
PREVIOUS Day Two Program Agenda: (2017)
8:00 - 9:00        Continental Breakfast
9:00 - 9:10
Opening Remarks from the Chair
Andrew Richardson, VP, Enterprise and Operational Risk Management, Group Risk Management Coast Capital Savings
9:10 - 9:55
Navigating the InsurTech Landscape: A Case Study through a Risk Lens
James Dennison, Vice President, Technology Risk Management, Great-West Life
Hardy Premsukh, Founder, FlourishiQ
  • In the context of InsurTech:
    • Understanding the product and value of an 'insurtech'
    • Making measured and rational strategic and operational decisions
    • Recognize dimensions of risk and options for managing risk
  • Address areas of ops risk:
    • Third party vendor risk
    • Cyber-security risk
    • Regulatory risk
    • Bank operations risk
    • Project risk
    • Business recovery
9:55 - 10:40
Resiliency beyond Business Continuity: Our Journey at RBC Capital Markets, New York City
Ihab Dana, Head of US Business Continuity, RBC Capital Markets LLC
  • Responding to terrorist attacks
  • Does crisis management in banks need to adapt
  • How to ensure your people and operations are safe
  • Does physical security need to be revamped
10:40 - 10:55        Networking Break
10:55 - 11:40
Business Resilience and Cybersecurity
Bill Dunnion, Director Cyber Security and Solutions, Calian
  • Emergency Management compared to Breach Management
  • Reducing costs by understanding the basics: people, process, technology
  • Awareness and communication is key
  • Practice makes perfect! From the top to the shop
11:40 - 12:15
Cyber Security: How It Threatens Not Just Your Business, but Also Your People
Eugene Ng, Cyber Security Leader, MNP
  • Trust, breaches, and corporate reputation
  • Learn, in real time, how easily a breach can happen
  • Hear examples of organizations are building a culture of deterrence and vigilance
  • Hear examples of the ease in which a company can be compromised
  • Awareness initiatives that work
12:15 - 1:30        Luncheon Break
Katherine Macpherson, National Leader, Operational Risk, Financial Services Advisory, EY
Andrew Richardson, Enterprise and Operational Risk Management, Coast Capital Savings
1:30 - 2:30
Understanding the New Landscape for AML and Counter-Terrorist Financing
Matthew McGuire, Advisory, AML Shop
  • Understand the bribery and corruption risks posed by business partners, vendors, third parties, and potential acquisition targets
  • Adhering to specific legislation
  • Your exposure to risk
  • External factors exposing you to corruption
  • Best practice policy
Case Study: Sun Life Financial - Second Line Oversight on Info Security
Abbas Syed, Director, Information Security Risk, Sun Life Financial
  • Known and unknown variables
  • Preventing and responding to disruptions and outages
  • Cloud computing controls
  • Additional processing capacity
  • Data governance
2:30 - 2:45        Networking Break
2:45 - 3:30
Developing a Strategy for Fraud Prevention
  • Understand how fraud risks undermine increasingly complex, global business objectives
  • Evaluate the effectiveness of antifraud programs and controls
  • Use big data to detect and prevent Fraud
  • Measure the impact of fraud events
  • Gain insights on better ways to design and evaluate fraud controls
Payments Canada, Enterprise-Wide Risk Considerations for Payment System Modernization
Patrick Hart, Lead, Enterprise Risk Management, Payments Canada
  • Our risk management approach on the Modernization Program
  • The link to Payments Canada's Enterprise Risk Management program - enterprise-wide risk considerations
  • Where we are, target state and next steps
3:30 - 4:15
GRC Convergence: A Challenge or Opportunity
Ragu Sadagopan, Manager, Financial Services Risk Management Practice, EY
Katherine Macpherson, National Leader, Operational Risk, Financial Services Advisory, EY
  • How uncertainty and instability drives other risk factors
  • Brexit and Trump cut across a broad array of risk factors
  • Using network theory to see how risks inform each other
  • Brexit - Restructuring, forced relocations
  • Connectedness to rise in outsourcing risk
  • Potential repercussions within your own firm
  • Formulate adaptive strategies
  • Overall concerns in the financial industry interconnected with the ops risk layer
4:15 - 4:30
Chairperson's Closing Remarks
Andrew Richardson, VP, Enterprise and Operational Risk Management, Group Risk Management Coast Capital Savings
4:30        End of Day Two



Operational and compliance risks have become more complex and entwined, increasing the potential for failed processes that govern control breakdowns. Silo mentality is in itself a risk and the operational risk leader is in a unique position to provide their enterprise with a holistic governance approach that brings together the entire risk portfolio. You need mitigate risks with an eye on the big picture. Cybersecurity ranks as the #1 priority for financial institutions today, permeating the breadth of every function across your organization. Many risk leaders without technical skills are overwhelmed by the scale of the potential threat.

Infonex's annual Operational Risk Canada will provide you with strategies to focus your cyber efforts. Canadian financial institutions, once immune to the scandals plaguing out of country, are now in the spotlight for their misconduct and mis-selling. Hear how you can improve conduct, culture, and customer experience; not in isolation, but combined to truly seize a competitive advantage. As big data drives the demand for financial institutions to be like tech companies, your risks under the technology umbrella, increase. You need best practises on how to keep up with the moving target of IT risk. Third-party risk management is an ongoing area of concern and we have thought leaders to address what is emerging on this front, into 2018.

Our Operational Risk Canada agenda provides something for early to advanced learners in ops risk, tokens of wisdom for various stages of OpRisk implementation, as well as focused areas for risk so your entire team will be engaged. As OpRisk Leaders, you have been honing the discipline of enterprise risk as a matter of practice. Your contributions to the strategic risk mitigation of your organization have never been more in focus.

As a leader with risk oversight you are in a constant need to strengthen your systems against dynamic, ever-changing risks. Join us in Toronto and get guidance on your most pressing operational risk challenges. Register today!

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