A lot of excellent information was presented. Great resource material to follow up on. - Associate Vice-President, Financial Services
University of Saskatchewan
13th Annual Event!

Operational Risk Canada 2018

Advance Your Knowledge in Operational Risk Practices in the Current Regulatory Environment

October 16-17, 2018 · Optional Workshop: October 15, 2018 · Toronto, Ontario
Featuring These Industry Experts

Julius Azarcon, Global Practice Leader, Governance, Risk and Compliance, Scalar Decisions

Julius Azarcon is a Global Practice Leader, Risk Advisory at Scalar Decisions Inc., and is an information security, risk, and privacy principal consultant for the team. Mr. Azarcon has successfully aided client organizations in identifying risk, implementing effective and efficient security programs, addressing privacy issues, vetting, and training corporate security practitioners. With more than 15 years of diverse operational and extensive management experience in information governance and compliance, Julius has developed a sharp eye for how organizations get bloated with inefficiencies, cross-purposes, and miscommunication – how they can retool for a sleeker, smoother, tailored for purpose, strategically focused organization.

Marion Beckett, Senior Risk Analyst, ERM Transformation

A member of EDC's Enterprise Risk Management Transformation team since 2017, Marion Beckett is accountable for design and implementation of the ORM Framework and Policies. Marion has 18 years' professional experience in a broad range of roles in financial services spanning from managing losses to driving revenue generation. Before joining EDC, Marion managed Operational Risk for the Credit Card and Merchant Services sector through the purchase of Bank of America's Canadian credit card business by TD bank in 2011.

Andres Betancourt, Senior Audit Manager; AML specialist; Certified Financial Crime Specialist, Scotiabank

Andres Betancourt brings over 10 years of experience in Compliance and AML within the financial services industry with Bank of Nova Scotia, Bank of Montreal, Royal Bank of Canada and Grant Thornton LLP. Currently at Scotiabank, as a Senior Audit Manager Andres helps lead the AML Unit Audit function to appropriately assess the design and operational effectiveness of internal controls and adherence to Bank policies and regulatory requirements, particularly those related to AML/ATF and Sanctions Risk Management across the Bank. While at Bank of Montreal, RBC and Grant Thornton, Andres worked on anti-money laundering and fraud investigations, oversight and testing, quality assurance audits, Compliance Effectiveness reviews, policy interpretation and regulatory reporting during several years. Andres is a Certified Anti Money Laundering Specialist, Certified Financial Crime Specialist, member of the International Association of Financial Crimes Investigator

Greg Davis, Vice-President, Corporate Risk Management, Sun Life Financial

Greg Davis has over 15 years of experience in the Insurance Industry, including the past six years in Risk Management. In his current role, he leads Sun Life's Enterprise Risk function, leads enterprise wide risk management programs including Third Party Risk Management, Risk Culture, Risk Data Aggregation and Risk Reporting (RDARR), and Recovery Planning, and provides independent oversight of the risks managed by Sun Life's Corporate Office. Prior to joining Sun Life's risk management team, he served as the Head of Finance for Sun Life's Canadian Group Benefit business.

Bill Dunnion, CISM Director, Calian Cyber Resilience Office

Bill Dunnion has over a decade of experience in the information security realm and is the Director of Calian's Cyber Resilience Office. Bill leads the organization's cybersecurity solutions team that provides a unique perspective and approach to organizational resilience stemming from Calian's 20+ years of proven experience in emergency management, cybersecurity, and business resilience.

Stéphane Gagne, Senior Director, Enterprise Stress Testing, RBC

Stéphane coordinates Royal Bank of Canada's Enterprise-Wide Stress Testing exercise as well as the Internal Capital Adequacy Assessment Process (ICAAP). In a previous role, Stéphane worked in structural interest rate risk management for TD Bank's U.S. segment. He also occupied a bank supervisory role at Canada Deposit Insurance Corporation, as well as trading and market risk functions at National Bank of Canada. He holds a Masters degree in Model Making from HEC Montreal and a Bachelor degree in Economics&Mathematics from Laval University.

Melissa Hanford, Director, Operational Risk Management, Manulife

Melissa Hanford leads a team of operational risk professionals at Manulife that are accountable for the development and maturity of tools and processes to identify, measure, manage and report on operational risk. Melissa's 20 years of financial institution experience includes 10 years in operational risk management and is supported with a Master Certificate in Enterprise Risk Management.

Gerard McDonald, Head, Risk Transformation, Canadian Personal and Commercial Banking, BMO Bank of Montreal

Gerard is currently the Head, Risk Transformation in Canadian P&C, where he is responsible for first line Operational Risk, Compliance and AML in BMO’s Canadian personal and business banking businesses. Gerard joined BMO in 2005, in the Office of Strategic Management, where he was responsible for performance delivery and risk culture. In 2009, Gerard was appointed as Chief Risk Officer, Wealth Management (also acting as Interim Chief Risk Officer, Insurance in 2011). Subsequently, he became Vice-President, Financial Crisis Management, responsible for BMO Financial Group’s Recovery and Resolution Planning, and then Vice President, Corporate Finance Division, in BMO’s mid-market lending business. From 2014 to 2016, Gerard was Head, Capital Management, responsible for managing BMO Financial Group’s capital. Previously, Gerard was Practice Expert/Engagement Manager at McKinsey & Company (2001-2005). Gerard holds an MPhil and PhD in Economics from Yale University. He also received his MA from the New School for Social Research and Bachelor of Political Science from the University of Toronto.

Jackie McGinn, Director, ERM Transformation, Export Development Canada

Jackie McGinn leads a multi-disciplinary team to design, build and implement a Three Lines of Defense model as part of EDC's ERM Transformation program. This model is a foundational part of the overall multi-year ERM transformation program to enhance governance, risk management and compliance practices. Jackie's career at EDC spans over 20 years across a variety of risk management and business disciplines as well as transformational change.

Rahim Panjwani, Senior Vice President, Regional Head of Testing & Validation, Wells Fargo Bank

Rahim Panjwani has over 20 years’ international experience mainly in banking. Prior to Wells Fargo he has worked with Bank of Montreal, Standard Chartered and HSBC. He has worked in all three Lines of Defense and has proven to be a transformational leader with exceptional change management skills. Over the past ten years, Rahim has helped large international banks built / transform their governance, audit, testing and validation units with an international outreach. Rahim is a passionate volunteer and over the past 15 years has served and led on the boards of large Not for Profits. Rahim is a fellow member of Institute of Chartered Accountants of Pakistan (ICAP) and is a qualified Certified Internal Auditor (USA), Management Auditor (London School of Economics) and a Certified Director (Pakistan).

Andrew Richardson, Principal, Simplified Risk Management Inc

Andrew has over 25 years experience developing, implementing, and leading Risk Management Programs in financial services. His roles with BMO Financial Group, Meridian Credit Union, and Coast Capital Savings have focused on enhancing strategic management processes at the Board and Chief Executive level and optimizing key operational processes to identify opportunities and issues. He partners with accountable management to lever industry leading techniques to mitigate issues and improve performance metrics. His experience includes: regulatory and legal, compliance programs; cyber and criminal risk management; process optimization including effective internal controls; third-party supplier and project risk management; human resource risk programs.

Esther Tock, Senior Director, Global Operational Risk Management, CIBC

Esther Tock is currently a Senior Director in our Global Operational Risk Management Group (GORM). She is a a recognized leader and change champion at CIBC with a proven implementation track record. A strategic thinker and superior relationship builder with exceptional analytical skills, combining front line and multi-disciplinary corporate centre experience to effectively lead high performing teams and deliver risk aware solutions.She joined CIBC many years ago for a brief stint as a management trainee. Although, she planned to stay for less than 1 year she is still there and has held more than 15 roles across many business and corporate centre groups.





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Operational and compliance risks have become more complex and entwined, increasing the potential for failed processes that govern control breakdowns. Silo mentality is in itself a risk and the operational risk leader is in a unique position to provide their enterprise with a holistic governance approach that brings together the entire risk portfolio. You need mitigate risks with an eye on the big picture. Cybersecurity ranks as the #1 priority for financial institutions today, permeating the breadth of every function across your organization. Many risk leaders without technical skills are overwhelmed by the scale of the potential threat.

Infonex's annual Operational Risk Canada will provide you with strategies to focus your cyber efforts. Canadian financial institutions, once immune to the scandals plaguing out of country, are now in the spotlight for their misconduct and mis-selling. Hear how you can improve conduct, culture, and customer experience; not in isolation, but combined to truly seize a competitive advantage. As big data drives the demand for financial institutions to be like tech companies, your risks under the technology umbrella, increase. You need best practises on how to keep up with the moving target of IT risk. Third-party risk management is an ongoing area of concern and we have thought leaders to address what is emerging on this front, into 2018.

Our Operational Risk Canada agenda provides something for early to advanced learners in ops risk, tokens of wisdom for various stages of OpRisk implementation, as well as focused areas for risk so your entire team will be engaged. As OpRisk Leaders, you have been honing the discipline of enterprise risk as a matter of practice. Your contributions to the strategic risk mitigation of your organization have never been more in focus.

As a leader with risk oversight you are in a constant need to strengthen your systems against dynamic, ever-changing risks. Join us in Toronto and get guidance on your most pressing operational risk challenges. Register today!

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