This conference would be a good learning experience for anyone sitting on a complaint or discipline committee. - Assistant to the Registrar, College of Physicians
and Surgeons of PEI
23nd Annual Event!

RegPro2018 - Professional Regulation & Discipline

Protect the Integrity of Your Profession and the Public Interest with Effective Complaints, Investigation, and Resolution Processes

September 25 - 26, 2018  ·  Vancouver, British Columbia
Last Year's Day One Program Agenda (2017)
8:00 - 9:00        Registration and Continental Breakfast
9:00 - 9:10
Welcome and Opening Remarks from the Chair
Jim Humphries, Principal, Ideal Consulting Ltd.
Carol Humphries, Principal, Ideal Consulting Ltd.
9:10 - 10:10
Professional Regulation in Canada: Latest Developments, Decisions and Changes
Paul McLean, Partner, Mathews Dinsdale LLP
  • Current trends in professional regulation
  • Recent, relevant, key court decisions
  • Effect of provincial legislation on regulatory bodies
  • What are the most important recent cases that impact regulators?
  • How regulators can pro-actively respond to trends
10:10 - 10:30        Networking Break
10:30 - 12:15
Your Complaint Process: How Does It Rank?
Jim Humphries, Principal, Ideal Consulting Ltd.
Carol Humphries, Principal, Ideal Consulting Ltd.
  • Value of having an effective and efficient complaint process
  • Results of a cross-Canada survey about efficiency and effectiveness for complaints processes
  • Factors that make a sterling complaint process
  • Ways to use feedback from all involved in the complaint process
  • Applying this information to your complaint process
12:15 - 1:30        Luncheon Break
1:30 - 2:30
Interviewing: Techniques, Guidelines, and Cautions
William Clark, Partner, Harper Grey LLP
  • Preparing for the interview
  • How to frame questions
  • Notes, tape recording, video recording, sworn statements
  • Analyze common interviewing mistakes, and learn how to avoid
  • Reporting on the results
2:30 - 2:45        Networking Break
2:45 - 3:45
Wrongful Dismissal Case Study
Danny Bernstein, Employer Counsel, Roper Greyell
  • Regulatory body's duty to accommodate before dismissal
  • Focus mental illness and addiction
  • Case studies to illustrate principles of regulatory body's duty to accommodate
3:45 - 4:45
Running a Fair and Effective Discipline Hearing
Heather Hettiarachchi, Owner/Lawyer, Integritas Workplace Law
  • The principles of Natural Justice
  • what is the charge; right to a fair hearing; and duty of good faith
  • Dealing with self-represented litigants
  • Evidentiary issues
  • Deliberation and decision
4:45        End of Day One



Professional regulation is rapidly evolving. Complaints, disciplinary charges, and misconduct of professionals are making headlines. It is vital for you to understand the implications of all the recent and upcoming changes in your regulatory field. Responding to allegations of professional misconduct, incompetence or incapacity in a timely and proficient manner is essential but often difficult, time consuming, and costly.

INFONEX's 23rd anniversary RegPro: Professional Regulation and Discipline is the landmark event for the disciplinary and regulatory community. Our faculty, representing regulatory bodies and private practice, will lead you through the most important cases and key practical developments. By attending this event you can exchange ideas and experiences with people from other regulatory bodies to ensure you are applying the right and up-to-date standards.

Our panel of expert speakers, whom regularly handle professional regulatory and disciplinary cases, will provide you with practical and tactical guidance, and will enable you to gain insight from recent professional regulation cases. Attend and hear how to define "good character" in registration and examine processes for verifying foreign credentials . Learn how to investigate and collect and sift through evidence to ensure the success of your hearings, and how to protect public interest by demonstrating transparency and efficiency.

Building on over two decades years of successful, informative events, this is a great opportunity for you to equip you with the latest strategies, and network with your peers and share your experiences. Register today!

Telephone: 1.800.474.4829  |   360 Bay Street, Suite 900, Toronto, ON  M5H 2V6   |   Fax: 1.800.558.6520  |  Contact Us
© 2000-2018 INFONEX Inc.