This conference would be a good learning experience for anyone sitting on a complaint or discipline committee. - Assistant to the Registrar, College of Physicians
and Surgeons of PEI
23nd Annual Event!

RegPro2018 - Professional Regulation & Discipline

Protect the Integrity of Your Profession and the Public Interest with Effective Complaints, Investigation, and Resolution Processes

September 25 - 26, 2018  ·  Vancouver, British Columbia
Day One Program Agenda: Tuesday, September 25, 2018
8:00 - 9:00        Registration and Continental Breakfast
9:00 - 9:10
Welcome and Opening Remarks from the Co-Chairs
Dean Benard, CEO, Benard Group of Companies
Brenda Benard, Vice-President, Benard Group of Companies
9:10 - 10:10
Getting to the Hearing: Document Disclosure, Expert Reports, and Adjournment Applications
David G. Volk, Jenkins Marzban Logan LLP
  • Examine certain key steps after charges are made but before the hearing
  • Timing and content of a regulator’s obligation to make document disclosure
  • Timing and disclosure of expert reports in advance of the hearing
  • Dealing with adjournment applications
10:10 - 10:30        Networking Break
10:30 - 11:30
Off-Duty Conduct: Responses to Current Events in Professional Regulatory Discipline
Dr. J. Galt Wilson, Senior Deputy Registrar, College of Physicians and Surgeons of BC
  • Cases that are defining the landscape
  • Best practices to avoid negative conflict
  • Overview of the law: discussion of cases pertaining to off-duty conduct of regulated professionals
  • Parameters for disciplining off-duty conduct
11:30 - 12:30
Best Practices for Investigations - Part 1
Ensuring the Investigator and the Process Survive Scrutiny
Dean Benard, CEO, Benard Group of Companies

The work of investigators continues to be carefully scrutinized and for investigators working in the field of regulation there are many pitfalls and mistakes that can easily be made. Recently there have been some high-profile cases that have potentially far-reaching consequences from which all regulators can learn. This session will utilize important and influential cases from a variety of jurisdictions where investigative errors, oversights, or questionable judgement have resulted in challenges that put the outcome in jeopardy.

This session will offer clear perspectives on issues faced by front line investigators as well as important considerations concerning the policy and procedures that support investigations. Participants will be provided with strategies and best practices to ensure their investigations and their actions in general will stand up to the inevitable scrutiny they will receive.

12:30 - 1:30        Luncheon Break
1:30 - 2:30
Best Practices for Investigations - Part 2
Dean Benard, CEO, Benard Group of Companies
  • Avoiding accusations of discrimination, bias, or conflict of interest
  • Staying within scope
  • Common and not so common weaknesses in investigations
  • Important practical tips to apply to your investigation work
  • Policy development considerations that ensure consistency
2:30 - 2:50        Networking Break
2:50 - 3:50
An Inclusive Approach to Professional Competence
David Cane, Founder, Catalysis Consulting
  • Exploring the increased emphasis on quality improvements
  • Moving towards pan-profession colleges (regulating more than one profession).
  • Devloping a framework of Career-Span Competencies that speak to core, career-long professional expectations, which apply across practice settings
  • Examples of how the Career-Span Competencies can influence standards of practice and quality assurance programs
3:50 - 4:50
Concurrent Criminal and Civil Proceedings to Professional Discipline
Joven Narwal, Founder, Narwal Litigation LLP; Adjunct Professor at UBC Law
  • How findings made in other proceedings can impact professional discipline matters, including the use of testimony from other matters and findings made in parallel proceedings
  • Disclosure and Implied undertakings of non-disclosure
  • Tactical considerations
4:50        End of Day One



Professional regulation is rapidly evolving. Complaints, disciplinary charges, and misconduct of professionals are making headlines. It is vital for you to understand the implications of all the recent and upcoming changes in your regulatory field. Responding to allegations of professional misconduct, incompetence or incapacity in a timely and proficient manner is essential but often difficult, time consuming, and costly.

INFONEX's 23rd anniversary RegPro: Professional Regulation and Discipline is the landmark event for the disciplinary and regulatory community. Our faculty, representing regulatory bodies and private practice, will lead you through the most important cases and key practical developments. By attending this event you can exchange ideas and experiences with people from other regulatory bodies to ensure you are applying the right and up-to-date standards.

Our panel of expert speakers, whom regularly handle professional regulatory and disciplinary cases, will provide you with practical and tactical guidance, and will enable you to gain insight from recent professional regulation cases. Attend and hear how to define "good character" in registration and examine processes for verifying foreign credentials . Learn how to investigate and collect and sift through evidence to ensure the success of your hearings, and how to protect public interest by demonstrating transparency and efficiency.

Building on over two decades years of successful, informative events, this is a great opportunity for you to equip you with the latest strategies, and network with your peers and share your experiences. Register today!

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