This conference would be a good learning experience for anyone sitting on a complaint or discipline committee. - Assistant to the Registrar, College of Physicians
and Surgeons of PEI
23nd Annual Event!

RegPro2018 - Professional Regulation & Discipline

Protect the Integrity of Your Profession and the Public Interest with Effective Complaints, Investigation, and Resolution Processes

September 25 - 26, 2018  ·  Vancouver, British Columbia
Day Two Program Agenda: Wednesday, September 26, 2018
8:00 - 9:00        Continental Breakfast
9:00 - 9:10
Opening Remarks from the Co-Chairs
Dean Benard, CEO, Benard Group of Companies
Brenda Benard, Vice-President, Benard Group of Companies
9:10 - 10:30
Professional Regulation in Canada: Latest Developments, Decisions and Trends
Joyce Johner, General Counsel, College of Dental Surgeons of BC
Thom Lutes, General Counsel, Deputy CEO, Architectural Institute of BC
  • Current trends in professional regulation
  • Effect of provincial legislation on regulatory bodies
  • What are the most important trends impacting regulators?
  • How regulators can pro-actively respond to trends
10:30 - 10:50        Networking Break
10:50 - 12:00
Dealing with Ungovernable Registrants
Jessica Taylor, Associate, Singleton Urquhart Reynolds Vogel LLP
  • Addressing failure(s) to respond to discipline requests
  • How traditional procedures and communications can fail
12:00 - 1:00        Luncheon Break
1:00 - 1:50
Communicating with Complainants and Subject Members: What to Do and What Not to Do
Luisa Hlus, CEO and Registrar, College of Veterinarians of British Columbia
  • Enabling, responding, and learning to be accountable to complainants
  • Ensuring competency, effectiveness, and professionalism in responding to complaints
  • Effectively handling complaints from receipt to completion
1:50 - 2:40
Human Rights in Professional Regulation: Sexual Harassment and Discrimination
Heather Hettiarachchi, Owner/Lawyer, Integritas Workplace Law Corporation
  • When action needs to take place, but complainant remains anonymous
  • Regulatory roles and duty to protect: a public, wider context
  • Overcoming unconscious biases in regulatory hearings
2:40 - 3:00        Networking Break
3:00 - 4:00
Interactive Session - Part 1
Dean Benard, CEO, Benard Group of Companies
Brenda Benard, Vice-President, Benard Group of Companies

This session will be an exercise in professional regulation, as participants will be given a fictitious scenario of a case that requires investigation. We will take the group through each phase of the case including initial intake, investigation, and committee review. A variety of obstacles that come up in cases will be presented, so the group can work through them.

4:00 - 5:00
Interactive Session - Part 2
Dean Benard, CEO, Benard Group of Companies
Brenda Benard, Vice-President, Benard Group of Companies

With the second half of this session, the group will break into smaller working groups to discuss and answer questions. Following, each small group will report back to the larger group to discuss experience and outcomes.

5:00        End of Day Two



Professional regulation is rapidly evolving. Complaints, disciplinary charges, and misconduct of professionals are making headlines. It is vital for you to understand the implications of all the recent and upcoming changes in your regulatory field. Responding to allegations of professional misconduct, incompetence or incapacity in a timely and proficient manner is essential but often difficult, time consuming, and costly.

INFONEX's 23rd anniversary RegPro: Professional Regulation and Discipline is the landmark event for the disciplinary and regulatory community. Our faculty, representing regulatory bodies and private practice, will lead you through the most important cases and key practical developments. By attending this event you can exchange ideas and experiences with people from other regulatory bodies to ensure you are applying the right and up-to-date standards.

Our panel of expert speakers, whom regularly handle professional regulatory and disciplinary cases, will provide you with practical and tactical guidance, and will enable you to gain insight from recent professional regulation cases. Attend and hear how to define "good character" in registration and examine processes for verifying foreign credentials . Learn how to investigate and collect and sift through evidence to ensure the success of your hearings, and how to protect public interest by demonstrating transparency and efficiency.

Building on over two decades years of successful, informative events, this is a great opportunity for you to equip you with the latest strategies, and network with your peers and share your experiences. Register today!

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