Good overview and examples, good resources and sources recommended, practical, friendly discussions.
- Communications officer
Senate of Canada

Digital Government

Transformation through Innovation

November 6 - 7, 2018  ·  Toronto, Ontario
Day One Program Agenda: Tuesday, November 6, 2018
7:30 - 8:30        Registration and Continental Breakfast
8:30 - 8:40
Welcome and Opening Remarks from the Chair
8:40 - 9:40
Digital Fluency and Public Trust
  • Moving beyond simply having an understanding of a digitally literate public(s) with the aim of an empowered and engaged citizen
  • What does making government open and accessible look like?
9:40 - 10:00        Networking Break
10:00 - 11:00
Social, Community, Leadership: Thinking Big, Starting Small
  • Developing and coordinating stakeholders: does digital change the relationship
  • Agile method use cases
  • What does digital capacity look like compared to its analog predecessors?
  • Digital stewardship and next-generation leaders
  • Breaking up silos... or breaking down metal models?
11:00 - 12:00
Case Study
Using Design Thinking to Implement Strategy
  • Shifting from reactive to proactive and pre-emptive modes of production
  • Thinking digital: novelty and innovation
  • How design thinking can reveal bias
  • Human-centred design
12:00 - 1:00        Luncheon Break
1:00 - 2:00
Roundtable on Issues in Procurement: Business 2Gov
  • Making the relationship work
  • Streamlining the process
  • Alternate service delivery
  • Failing up
2:00 - 2:15        Networking Break
2:15 - 3:15
Artificial Intelligence (AI), Internet of Things (IOT), and Policymaking
  • Aspects of artificial intelligence (AI) and the Internet of things (IOT) have serious impacts on the future of work, our global economy, and potentially, all aspects of our life to be renegotiated, redefined, or made anew.
  • Government as end user, service provider, and regulator
  • Data creation, communication, aggregation, analysis, and action
  • Addressing security by focusing on educating the public, tracking indicators of privacy/security, and isolating incidences for quick action
3:15 - 4:15
Municipal Case Study
4:15        End of Day One



Digital innovation in government is not a new concept, however Canada is playing catch up with other governments internationally, who have been leaders in this field for many years. With that said, Canada is recognizing the growing need for digital innovation in the public sector, and there are many examples of best practices currently being utilized throughout the country. Through these digital innovations, governments will be able to extend their reach, become more efficient, and enhance their service delivery for citizens and businesses.

INFONEX's Digital Government: Transformation through Innovation, a two-day professional-development event, has been designed to provide delegates with all the updates on best practices from various levels of government, throughout Canada. You will be able to better understand whether your organization is ready to become a digital disruptor, leverage innovations, and adapt to citizens evolving expectations.

Attend this event to get insight from municipal, provincial, and federal case studies. Learn about the benefits open data portals for sharing data and where you need to focus your strategic plans for service delivery. Get tips for recruiting and retaining tech talent to ensure you can build capacity to meet your departmental objectives in the digitial sphere.

Digital Government 2018 will allow you to benefit from the thought-provoking discussions, need-to-know updates, and will help you develop practical tool kits to foster transformative innovation in the public sector. Register today!

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