This conference would be a good learning experience for anyone sitting on a complaint or discipline committee. - Assistant to the Registrar, College of Physicians
and Surgeons of PEI
24th Annual Event!

RegPro2019 - Professional Regulation & Discipline

The Latest Information on Standards and Requirements in Regulation and Discipline

April 9 - 10, 2019  ·  Toronto, Ontario
Day Two Program Agenda: Wednesday, April 10, 2019
7:30 - 8:30        Continental Breakfast
8:30 - 8:40
Opening Remarks from the Chair
Melisse Willems, Registrar and Executive Director, College of Dietitians of Ontario
8:40 - 9:40
Insights to Inform Policy Making from Citizen Panels and Stakeholder Dialogues
Kaelan Moat, PhD, Managing Director, McMaster Health Forum, McMaster University
  • The McMaster Health Forum’s approach to convening citizen panels and stakeholder dialogues
  • Sparking insights based on the best-available research evidence
  • Background and context for convening citizen panels and a stakeholder dialogue on Modernizing the Oversight of the Health Workforce in Ontario
  • Lessons learned conducting three diverse citizen panels
  • Insights from a dialogue of policy makers and stakeholders from across the province
9:40 - 10:00        Networking Break
10:00 - 11:00
Appeals, Judicial Review and the Standard of Review - Update
Paul Farley, Paul Farley Law
  • To appeal or not to appeal - a principled approach
  • The standard of review before a statutory appeal committee – look to the statute
  • Raising the ante - deciding whether to bring an Application for Judicial Review
  • Throwing down the gauntlet - defending an Application for Judicial Review before the Divisional Court
11:00 - 12:00
Update on HR Issues for Professional Regulatory Bodies
Claude Balthazard, VP Regulatory Affairs and Registrar, Human Resources Professionals Association
  • Strategic planning and foresight in regulatory bodies
  • Damages done - failing to act on issues and complaints
  • Protecting employees from harm
  • Challenges arising within self-regulation
  • New standards for addressing conflicts and resolutions
12:00 - 1:15        Luncheon Break
1:15 - 2:15
Best Practices for Investigations - Top Ten Ways to Ensure Success
Dean Benard, President & CEO, Benard + Associates
  • Avoiding accusations of discrimination, bias or conflicts of interest
  • Staying with the scope of the investigation
  • Understanding common and not so common weaknesses in investigations
  • Important practical tips to apply in investigations
  • Developing policy considerations to ensure consistency
2:15 - 2:30        Networking Break
2:30 - 3:30
#MeToo in Professional Regulatory Agencies
Melisse Willems, Registrar and Executive Director, College of Dietitians of Ontario
Rebecca Durcan, Lawyer, Steinecke Maciura LeBlanc
Robin McKechney, Lawyer, Steinecke Maciura LeBlanc
  • Be prepared to deal with an increase in allegations and complaints
  • Know, understand and communicate your regulations
  • Training internally to handle complaints properly
  • Proactive requirements to mitigate the risk from harassment complaints
  • Failing to act and false allegations - pitfalls to overcome
3:30 - 4:20
Privacy Best Practices - Lessons from Ontario
Brendan Gray, Health Law Counsel, Office of the Information and Privacy Commissioner of Ontario
  • Minimizing personal information
  • Common causes of privacy breaches
  • Responding to a privacy breach
  • Developing your privacy policies
4:20        End of Day Two



Managing professional regulatory complaints fairly has always been a difficult balancing act. But with changing regulations, societal expectations and technology, it is becomign even more difficult.

For 23 years, Infonex has helped people like you - in professional regulatory bodies - to manage these challenges. Our conferences bring you a range of experts and practitioners with leading edge experience. They will show you both best practices and explain the latest developments that will help you manage the complaints and discipline process.

Almost every regulatory body across the country has attended this event throughout its history. This year’s event contains a mix of interesting and practical sessions that will help you with decision-making, hearings, privacy and contemporary challenges.

Don’t miss out on the leading Professional Regulatory Event in Canada. Register Today!

Telephone: 1.800.474.4829  |   360 Bay Street, Suite 900, Toronto, ON  M5H 2V6   |   Fax: 1.800.558.6520  |  Contact Us
© 2000-2018 INFONEX Inc.