John J. Fong is a Director, Global Operational Risk Management at Manulife. He has been with the firm for over 10 years and gained broad experience through a number of roles in Risk, Finance and Technology. His current focus is on a large multi year risk reduction program which utilizes Key Risk Indicators to measure against Risk Appetite. He also serves as the OSFI Risk liaison for Operational Risk. Previously, he was secretary for the Operational Risk Committee and the Wealth & Asset Management Risk Committee. He also has deep experience working with business partners on Risk & Control Self Assessments and Incident Management. In addition, he was heavily involved with the implementation of various use cases within Archer (GRC system). He holds a Finance Degree from U of T and is a Chartered Professional Accountant.