From the structure to the content of the conference to the speakers, it was a very informative, interesting, and very beneficial conference. A very well-organized conference, and an excellent job done by the chairs. - Regional Emergency Manager
Ontario Provincial Government
19th Annual Event!

Canadian BCP and Emergency Management 2020

Best practices, Case Studies and Lessons Learned

January 28 - 29, 2020  ·  Ottawa, Ontario
Day One - Tuesday January 28, 2020
8:00 - 9:00        Registration and Continental Breakfast
9:00 - 9:15
Welcome and Opening Remarks from the Co-Chairs
Ginette Soulieres, Specialist, Business Continuity, Canada Mortgage and Housing Corporation (CMHC)
Vito Mangialardi, Senior Manager, Enterprise Business Continuity Management, METROLINX
9:15 - 10:00
Toronto Strong: The Toronto Fires Service Response to the Yonge Street Van Attack and the Danforth Shooting
Matthew Pegg, Fire Chief and General Manager, Toronto Fire Services
  • The Yonge Street van attacks and the Danforth shooting rocked Toronto to its core
  • Response and recovery efforts before, during and after the attack
  • Lessons learned
10:00 - 11:00
Ottawa/Gatineau Spring Flooding 2017 and 2019 - Lessons Learned - Past, Present and Future
Robin Bourke, Engineering Advisor, Flood Modelling, Natural Resources Canada
Sandra Mancini, Team Lead for Engineering at South Nation Conservation
Brian Stratton, Manager of Engineering at Rideau Valley Conservation Authority
  • How did the approach change between 2017 and 2019
  • What’s improved?
  • What is the government working on?
  • What is going on at Conservation Ontario
  • Lessons learned
  • Can flooding be managed?
11:00 - 11:15        Networking Break
11:15 - 12:00
Climate Change Resiliency and the Impact on Emergency Response and Management
Martha Robinson, Program Development Officer, Ottawa Public Health
  • Increasing the capacity to survive, adapt and grow in response to current and future climate conditions
  • Impact of climate change and increased pressure on public health and emergency response
  • Current climate adaptation initiatives
  • Using a climate lens in planning and project design
  • Provincial and federal drivers and opportunities
  • Asset management regulations and guidelines for environmental assessment
  • Building Code adaptations
  • The Pan-Canadian Framework
12:00 - 1:00        Luncheon Break
1:00 - 1:45
Protecting Critical Infrastructure from Insider Threats: Case Studies
Rob Pitcher, Manager, Critical Infrastructure, Public Safety Canada
  • Enhancing Canada’s infrastructure resilience
  • How to monitor, respond to and mitigate insider risk
  • Case studies of actual events to highlight what organizations can do to protect their systems from the “threat from within”
1:45 - 2:30
Multi-Level Response: Strategic Coordination Across Different Departments and Levels of Government
Karen Foss, Director, Government Operations Centre, Public Safety Canada
  • What are you responsible for during events involving more than one government organization?
  • The Federal Emergency Response Plan and the National Emergency Response System
  • Coordination between levels of government in preparation for, response to and initial recovery from an event
  • Learn from case studies on events that required multi-level response
2:30 - 2:45        Networking Break
2:45 - 3:30
The Regional Resilience Assessment Program (RRAP): Measuring and Improving the Resilience of Critical Infrastructure
Lauren Walker, Program Coordinator, Public Safety Canada
  • Assessing vulnerability and dependency for owners and operators of critical infrastructure
  • How you can improve risk management, strengthen government relationships, and improve cyber security awareness
  • Site assessments to measure and improve resilience to cyber threats, accidental or intentional man-made events, and natural catastrophes
3:30 - 4:15
Resilient Buildings and Infrastructure – Lessons Learned From Earthquakes and the Way Forward
Jack Guo (PEng, PhD) – Seismic Risk Lead, Kinetica Risk
  • The “what”, “when”, “where” and “why” of earthquake preparedness
  • Making the business case for earthquake resilience in the Canadian context
  • NCR experience / Vancouver experience (Eastern and Western Canada)
  • Changes we need moving forward to achieve a resilient built environment
  • Embracing a unified resilience framework for earthquakes and climate-related hazards
5:00        End of Day One






The current environment poses more threats than ever before! Dramatic climate change and the resulting increase in dangerous events including heat-related deaths, record setting rain fall and flooding, hurricanes and tornadoes; Terrorism and seemingly random violence that seem to come out of the blue; the ever present risk to cyber security in a society completely dependent on in tact cyber space and vulnerable to threats from an infinite number of sources.

As the professional responsible for emergency and business continuity planning in your organization, you need to be prepared to respond professionally to this unlimited list of ever-changing, ever-expanding threats. You need to leverage the latest, most innovative and effective ways of protecting your business, as well as the latest best practices in continuity planning and emergency management. You, your reputation, individual safety and your organization are all at risk. Take active steps now to reinforce and expand your strength and capacity and reduce vulnerability in this important area.

INFONEX's two-day course, Canadian BCP & Emergency Management, is specifically designed to provide what you need to do your job as effectively as possible. A faculty of experienced BCP and Emergency Management experts will share insights derived from their own experiences and understanding of best practices and the latest innovations in the field.

Attendees will learn what others have learned the hard way in the wake of violence, heat and weather-related deaths. You will learn how to use BCP to build resilience and adapt to climate change. You will hear how to conduct BCP audits that can provide the feedback necessary to take your organization to the next level. You will learn how to develop and implement an effective emergency management strategy, use social media to enable volunteering, protect critical infrastructure, prepare for expected cyber threats in 2019, facilitate the rapid repair, replacement and expansion of telecommunication systems, protect your data and so much more.

Take a few moments to review the agenda. Consider the value of investing in your own continuing professional development in an area that is changing more rapidly than it ever has before. Return to your organization inspired with new ideas, aware of new strategies, processes and procedures and able to network with professionals who share your interests and goals. Then call us immediately to reserve your place. We look forward to seeing you.

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