This conference would be a good learning experience for anyone sitting on a complaint or discipline committee. - Assistant to the Registrar, College of Physicians
and Surgeons of PEI
25th Annual Event!

Professional Regulation and Discipline

April 14 - 15, 2020  ·  Workshop: April 13, 2020  ·  Toronto, Ontario
Day One Program Agenda: Tuesday, April 14, 2020
8:00 - 9:00        Registration and Continental Breakfast
9:00 - 9:15
Welcome and Opening Remarks from the Chair
9:15 - 10:00
Where Have We Been and Where Are We Going?
New Cases, New Legislation, New Trends, New Concerns
Natasha Danson, Lawyer, Steinecke, Maciura, LeBlanc
  • Top 10 cases of 2019 involving:
    • Procedural fairness and the duty to accommodate
    • Charter challenges
    • Professional misconduct and defences raised
  • New trends in governance
10:00 - 10:45
Risk-Based Regulation: A Winning Approach for Proactive Prevention of Harm
  • How does risk-based regulation differ from rule-based regulation?
  • Focussing resources and action on what are determined to be the riskiest activities
  • Barriers to risk-based regulation
  • Systematic collection of information to identify hotspots
  • Identifying root causes of hotspots and trends
  • Risk based interventions including Quality Assurance, Practice Supports and Education
10:45 - 11:00        Networking Break
11:00 - 11:45
Measuring Up: Meeting the Challenges in Regulatory Performance Measurement
Claude Balthazard, V.P. Regulatory Affairs and Registrar, Human Resources Professional Association
Shenda Tanchak, Principal Consultant, Magnetic North Consulting, Former Registrar and CEO, College of Physiotherapists of Ontario
  • A new voluntary framework for ensuring your registered professionals possess the relevant knowledge, skills, and behaviours to provide safe, ethical and effective care
  • Outcomes Colleges are expected to achieve in four broad domains:
  • Regulatory Policy;
  • Suitability to Practise;
  • Openness and Accountability;
  • Good Governance.
  • Performance standards that form the basis of the performance measurement framework
  • Results of each year’s review to be compared with the results from previous years to determine how performance has improved or worsened over time
11:45 - 12:30
Human Rights and the Duty to Accommodate Professionals Fighting Addiction and Mental Illness
  • Legislation and obligations
  • How cases come to light
  • How best to deal with members with problems and protect the public
  • How do procedures relating to incapacity differ from procedures for discipline
  • Transparency and duty to the public verses confidentiality – for the member and the complainant
  • Is the duty to accommodate a mitigating factor in discipline?
12:30 - 1:30        Luncheon Break
1:30 - 2:15
Impact of Big Data and Artificial Intelligence on Professional Regulation
Jan Robinson, Registrar and CEO, College of Veterinarians of Ontario
  • The growth of data driven practice and rapidly developing technology
  • Role of big data and artificial intelligence and impact on the profession
  • The need to know what to do with data and how to use it
  • How to transform insights from data into innovative action
  • Innovation and regulation
  • How ‘anticipatory regulation’, quickly becoming recognised as best practice
2:15 - 2:30        Networking Break
2:30 - 3:30
Best Practices in Managing the Challenge of Sexual Harassment & Abuse Allegations
Moderator Gillian Hnatiw, Hnatiw and Co.
Lai-King Hum, Discrimination and Harassment Counsel, DHC Program, Law Society of Ontario / Founder, Hum Law Firm
Naakai Garnette, Director, Professional Conduct, College of Massage Therapists of Ontario
  • How do we define “sexual harassment”?
  • What do we know about the extent of the problem?
  • How has the “#MeToo” movement impacted the issue for regulated professionals?
  • How do various regulatory bodies handle complaints from patients, clients and/or employees about member professionals?
  • From intake to investigation to hearing and all the stops in between
  • Working with a complainant: protecting their privacy and securing their cooperation while advocating in the public interest
  • Are no-contest pleas fair to complainants?
  • Penalties
  • What conditions may be imposed on regulated health professionals returning to practice after being disciplined for sexual harassment?
  • Appeals/defending against appeals
3:30 - 4:15
What Does the Public Expect From Professional Regulators?
Craig Roxborough, Manager, Policy Department at The College of Physicians and Surgeons of Ontario
  • Methods for obtaining feedback
  • Asking the right questions the right way
  • Quantitative and qualitative data
  • Determining and broadcasting your findings
  • What we found
  • Follow-up
4:15 - 5:00
Governance Reform: From Self Regulation To Government Oversight to Government Regulation
  • New trends in governance
  • Issues and options for self-regulating bodies
  • Should members be elected by committees of their peers or appointed based on competencies?
  • Effectiveness of the two year cooling off period of recusal from advocacy prior to election
  • The experience of the Engineers and Geoscientists of British Columbia who are currently transitioning to the new regime
5:00        End of Day One



Managing professional regulatory complaints fairly has always been a difficult balancing act. But with changing regulations, societal expectations and technology, it is becomign even more difficult.

For 24 years, Infonex has helped people like you - in professional regulatory bodies - to manage these challenges. Our conferences bring you a range of experts and practitioners with leading edge experience. They will show you both best practices and explain the latest developments that will help you manage the complaints and discipline process.

Almost every regulatory body across the country has attended this event throughout its history. This year’s event contains a mix of interesting and practical sessions that will help you with decision-making, hearings, privacy and contemporary challenges.

Don’t miss out on the leading Professional Regulatory Event in Canada. Register Today!

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