This conference would be a good learning experience for anyone sitting on a complaint or discipline committee. - Assistant to the Registrar, College of Physicians
and Surgeons of PEI
25th Annual Event!

Professional Regulation and Discipline

April 14 - 15, 2020  ·  Workshop: April 13, 2020  ·  Toronto, Ontario
Day Two Program Agenda: Wednesday, April 15, 2020
8:00 - 9:00        Continental Breakfast
9:00 - 9:15
Opening Remarks from the Chair
9:15 - 10:45
What is Effective Investigation and Effective Interviewing?

10:45 - 11:00        Networking Break
11:00 - 12:00
Alternative Dispute Resolution

12:00 - 1:00        Luncheon Break
1:00 - 1:45
Best Practices in Complaint Management

1:45 - 2:30
Managing Disruptive Members to Protect the Public Interest

2:30 - 3:15
Procedural Fairness in Professional Complaints and Discipline Proceedings
Lisa S. Braverman, Barrister & Solicitor, Private Practice
  • Principles of administrative law
  • Application of natural justice
  • Application of fairness
  • Content of duty of fairness and implications for professional regulators
  • Right to be heard
    • Notice - Complaints/Investigative Process
    • Notice - Discipline Hearing
    • Disclosure - Complaints/Investigative Process
    • Disclosure - Discipline Hearing
  • Right to unbiased decision maker
  • Practical exercises
3:15 - 4:00
Online Communication – Safeguards For Patient/Client Privacy and Confidentiality in the Age of Technology
Lise Betteridge, M.S.W., RSW, Registrar and CEO, Ontario College of Social Workers and Social Service Workers

Should you be communicating with clients by e-mail or facebook? Might a client recognize him or herself in your blog? Are clients finding out more about you than you would normally disclose?

  • Concerns relating to e-mail and facebook
  • Social media and the blurring of boundaries between professional/ public and work life/personal life
  • Appropriate steps for maintaining appropriate boundaries in the age of technology
  • Ability of clients to access information about the practitioner that the practitioner might not otherwise have shared
  • Privacy and security settings to be aware of
  • Need to inform clients of what is appropriate communication
  • Privacy and confidentiality concerns with respect to blogs
  • Need to protect client confidentiality
4:00 - 4:45

4:45        End of Day Two



Managing professional regulatory complaints fairly has always been a difficult balancing act. But with changing regulations, societal expectations and technology, it is becomign even more difficult.

For 24 years, Infonex has helped people like you - in professional regulatory bodies - to manage these challenges. Our conferences bring you a range of experts and practitioners with leading edge experience. They will show you both best practices and explain the latest developments that will help you manage the complaints and discipline process.

Almost every regulatory body across the country has attended this event throughout its history. This year’s event contains a mix of interesting and practical sessions that will help you with decision-making, hearings, privacy and contemporary challenges.

Don’t miss out on the leading Professional Regulatory Event in Canada. Register Today!

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