Many good ideas were presented and could be discussed in my organization.  
- Senior Business Intelligence Specialist
Transport Canada

Delegates' Frequently Asked Questions

  1. Course materials:
    • When will I receive my course materials?
    • Can I purchase presentation materials from previous events?
  2. Payment:
    • When are my registration fees due?
    • How should I pay?
  3. Meals, accommodation, and parking:
    • Are meals, hotel accommodation, and parking included?
  4. Venue:
    • How do I get to the course venue?
    • What if the venue changes?
  5. Delegate cancellations and substitutions:
    • Can my colleague take my place at the event?
    • What is the cancellation policy?
    • What if I miss the event?
  6. Dress code:
    • What should I wear to the event?
  7. Special needs:
    • Who do I inform of my dietary restrictions or disability accommodation requests?
  8. Accreditation:
    • Are Infonex events accredited by professional standards associations?
    • Do I get a certificate of attendence for professional development credits?
  9. Mailing list:
    • How do I sign-up for event notices in my area of interest?
    • How do I add/update/or remove my profile?
Course materials:

We have listened to your feedback regarding pre-printed materials. In response to delegate preferences, you will receive a download username and password to download course materials online from our website the Thursday prior to the event date. These materials will serve as a valuable guide during and after the event. Some course materials are distributed by the speakers the morning of the event. The information can be accessed using your username and password for several weeks after the events. Additionally, course and presentation material from current or past events are available for sale -- if you can not attend but wish to review the seminar documentation that is available, please call our Administration Desk at 1.800.474.4829 or email register@infonex.ca.
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Payment of registration fees:

Registration fees must be paid in full prior to the event. Payment may be made by credit card or cheque payable to Infonex Inc. For assistance please call our Registration Desk at 1.800.474.4829 or email register@infonex.ca.
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Meals, accommodation, and parking:

Registration fees do not include hotel accommodation. Registration fees include continental breakfast, lunch, and refreshments at the event. Parking and evening meals are not included.
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Detailed venue information will be forthcoming as it becomes available confirmation. In the event that there is a change of venue, delegates will be notified by email. You will also find the most current venue information by browsing the event program on line.
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Delegate cancellations and substitutions:
  • Due to demand and limited enrollment, there are no refunds or credit notes available for master class or seminar registrations.
  • Substitutions may be made at any time. If you are unable to attend, a colleague may take your place at the event. Simply contact our registration department so we can transfer your registration and be sure your colleague receives full access to the conference materials, a name badge, and a seat reserved at the master class or training seminar.
  • If you miss the event, your download password allowing you access to all online course materials will be sent to you shortly after the event.

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Dress code:

The dress code of Infonex events is business casual. Speakers often present in business attire.
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Special needs:

If you have dietary restrictions, allergies, special needs, or disability accommodation requests, please contact our Conference Administration Desk at 1.800.474.4829 or email register@infonex.ca prior to the event, so that we may provide the services you require to make your participation at the event safe and enjoyable.
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Whenever possible, INFONEX will secure accreditation for its programs. To find out whether credits are available for a particular course please look at the event posting on-line. Detailed information regarding eligibility for accreditation can be found on the agenda page of each event. Alternatively you may contact our Conference Administration Desk at 1.800.474.4829.
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Mailing list:

To receive industry alerts, add, update or remove your information from the Infonex mailing list, please complete the online form or call 1.800.474.4829, and select Option 3. Please note: Infonex prepares mailings several weeks in advance; it may take such time for the updates to come into effect.
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Whenever possible, we will secure pre-approved accreditation for our programs. To find out whether credits are available for a particular course please look at the event's agenda posting on-line, or consult your professional association which can review our agenda to determine its eligibility for professional development credits.

Upon request we will provide you with a certificate of attendence for professional development credits based on the sign-in/sign-out sheet at the registration desk onsite at the event - don't forget to sign in when you arrive for your course!

Telephone: 1.800.474.4829  |   360 Bay Street, Suite 900, Toronto, ON  M5H 2V6   |   Fax: 1.800.558.6520  |  Contact Us
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