• How Alberta is putting citizens front and centre
• Who is leading the transformation?
• User research and design
• Working differently with the vendor community
• Tackling systemic barriers to innovation
• Lessons learned in developing digital services: childcare, traffic tickets, Assured Income for the Severely Handicapped
• The need for in-person research with real users (evidence and empathy)
• Hiring and growing digital roles to create a community of digital practitioners
• Iterative innovation – new ways of planning and budgeting

Antiquated equipment, restrictive legislation, complex procurement rules, a risk averse culture, purchase and funding cycles that do not support digital methodology: The forces mitigating against digital government are very real. These thought leaders will share their ideas, strategies and solutions for working toward the necessary breakthroughs.

• What prevents innovation?
• What is agility?
• Why is it hard to be agile in the context of government?
• What are the barriers to adoption?
• What are the solutions?
• Working in a risk averse culture
• Work around’s when faced with outdated legislative requirements
• The need for legislation, policies and directives to be in technologically- neutral language that leaves room for innovation
• Stewardship of strategic leaders
• Roles of upper and middle management in the transition
• Use of social media to encourage one-on-one dialogue about the digital mindset
• Driving the people part of digital transformation

• Starting Up
• Product / Solution Strategy (Design Sprints)
• Algorithmic Marketing Solutions (Growth Hacking)
• Execution Strategy
• Scaling Up

In the traditional tendering process bidders provide a detailed outline of the solution the client asks for.  Agile procurement, on the other hand, is “challenge-based procurement,” where government describes the problem it wishes to have solved and invites bidders to provide solutions. Find out about this new approach including:

• Giving the problem to the marketplace
• What the RFP looks like
• Possible glitches
• What has worked and what has not
• Evaluating proposed solutions
• Working with government

Learn from the experience of this Senior Product Manager including

• The process – from concept to completion
• Role of team members
• Solutions to barriers encountered
• What we learned about agility and digital services

• Why is digital transformation so difficult
• What is citizen-centred transformation?
• Role of performance metrics
• Lessons learned from transformation projects with the Government of Canada
• Practical advice about how to lead, manage and increase the velocity of transformation in your own organization

• Accessible Canada Act, update, status and overview
• What are the implications of this legislation in the context of digital government services?
• The relationship between the Standard on Web Accessibility, the Accessible Canada Act, and WCAG
• Integrating the Web Content Accessibility Guidelines (WCAG) across an AGILE lifecycle and framework
• Questions and Answers: bring those hard questions to an 18 year veteran of the WCAG