Day One : Thursday, January 28, 2021

10:00 EST

10 min

Welcome and Opening Remarks from the Chair

10:10 EST

60 min

Blind Spots in Crisis Communications

Alfred Klein, Director, Southern Communications Centre, EMS Dispatch Communications & Deployment, Alberta Health Services

  • Learn through an exploration of case studies where your blind spots may be
  • Understand the inherent risks of carrier networks that are common to public and private Carriers
  • Implement a resilient communications network using non-typical communications pathways
  • Learn how to create interoperability between unassociated communications pathways
  • Understand the importance of thorough and regular exercising of failover and business continuity plans

12:10 EST

60 min


14:10 EST

20 min


14:30 EST

60 min
Josh Bowen

When Leading Through Complex Crises, Prioritize Communications: Lessons from the Closure and Reopening of a Major Post-Secondary Campus

Josh Bowen, Director, Relaunch Coordination Team, Northern Alberta Institute of Technology

  • Level-set expectations early; up, down, and across.
  • Set the comms team up for success before activation!
  • Develop emotional communications before they are needed.
  • Navigating your audiences effectively takes deliberate preparation.
  • Everyone is a communicator, leveraging the whole team.

15:30 EST

60 min

Selecting and Using Communication Channels During a Public Health Emergency

  • Develop and implement an effective risk communication plan that allows people most at risk to understand and adopt protective behaviors
  • Hear lessons learned drawn from major environmental and disease outbreaks
  • Understand how to manage rapid transformations in communications technology
  • Approaches for integrating risk communication into existing national and local emergency preparedness and response structures
  • Identify which evidence assessment tools are most effective

16:30 EST

Closing Remarks from the Chair