Lekan Akindele

Senior. Manager, Enterprise Risk Management

American Express

Michael Binena

Assistant Vice President, Operational Risk and Controls Management

Aviva Canada

Elspeth Bowler

Elspeth Bowler

Managing Director, Operational Risk Division

Office of the Superintendent of Financial Institutions (OSFI)

Elspeth has over 35 years of experience in the financial services industry. She joined OSFI in 2012 in the Life Insurance Group and is currently the Managing Director of the Operational Risk Division which is part of the Non-Financial Risk Group. Prior to OSFI, Elspeth held positions in reporting, planning, financial initiatives and capital at several large and medium-sized insurance companies. Elspeth has a B.Sc. from McGill University and an MBA from the Ivey School of Business and has a CPA,CGA.

Ariane Chapelle

Ariane Chapelle

Managing Partner


Dr. Chapelle is an internationally recognised speaker, writer and advisor in Operational Risk Management, active in the field since 2000. She holds a PhD in Economics, Masters degrees in Business and Econometrics and she is an Associate Professor at University College London for the course ‘Operational Risk Measurement for Financial Institutions’.

Dr. Chapelle published extensively on the topic of risk management (5 books, tens of articles). Her recent textbook Operational Risk Management: Best Practices in the Financial Services Industry, published by Wiley Finance Series in December 2018, rapidly became the No.1 best seller in its field. It has been translated in French by Pearson in 2020 and was named “Book of the Year 2020” for operational risk by risk.net.

Dr. Chapelle founded and runs her advisory and training practice (www.chapelleconsulting.com), serving financial organisations of all sizes as well as top international financial institutions and central banks. In 2019, the firm received the Risk.net Award for ‘Outstanding Achievement in the Year in Operational Risk’ and in 2020 the award of ‘Best risk management training and consulting company in Europe ” by SME Finance.

Tracey Chinman

Tracey Chinman

Vice President, Operational and Non-Financial Risk

Home Trust Company

Tracey Chinman is VP, Operational and Non-Financial Risk at Home Trust Company.  Tracey is responsible for providing a second line of defence oversight and challenge to the enterprise for all non-financial risks.  She has over 15 years financial industry experience and has been responsible for designing and implementing risk management programs, as well as executing risk management activities in all three lines of defence.  Currently, her focus is developing and implementing frameworks relating to emerging issues and trends, including risk culture, operational resilience and climate risk frameworks.

Lisa Dyal

Senior Manager, Risk Culture & Reputational Risk


Rachael Golembuski

Chief Audit Officer

connectFirst Credit Union

Rachael Golembuski, CIA, CRMA, CMA (US), is an audit and risk professional with twenty years of experience in the financial and professional services industries. She lives in Calgary, Alberta and is the Chief Audit Officer at Connect First Credit Union. She recently returned to her Third Line, internal audit roots after 3.5 years sowing the seeds of “risk management is FUN” while standing up a First Line risk team in a digital bank and leading a Second Line Operational & Fraud Risk Management team at an Alberta-based financial institution. Rachael’s love for the internal audit profession sprouted when she worked for a global professional services firm in Montreal and flourished as the Director, Professional Practices & Data Analytics in an Internal Audit department. She moved to Calgary 12 years ago and is fluent in English and French.

Kendra Holland

Chief Credit and Risk Officer

connectFirst Credit Union

Kendra holds a Certified Chief Executive designation, as well as a Masters Certificate in Risk Management and Business Leadership.   She has led an exciting career as a senior sales and finance leader working for a chartered bank, credit union and a federal crown corporation. Kendra’s current role includes responsibility for maintaining the quality of the commercial, agriculture and retail credit portfolios, developing and implementing credit related policies, procedures and products, overseeing credit collections and asset recovery, leading both the Operational and Enterprise Risk Management programs, as well as ensuring organization regulatory compliance and effective fraud management.


Kendra is passionate about transforming risk management into an optimization program that effectively balances value creation and preservation of member capital.  She is highly strategic with a strong will to build capability and internal processes to grow and diversify the credit union and execute on their strategic priorities.  Kendra is a true collaborator and is known for challenging existing processes and translating leading-edge conceptual thinking into practical strategic actions. She implements innovative solutions that yield long-term benefits, enhanced competitive advantages, and organizational value through empowered, proactive, and results-oriented teams.

Sameer Lal

Associate Director, Operational Risk


Sameer is an author, keynote speaker, motivator, community leader and mentor. He is a financial services sector veteran with a strong international experience in accounting and finance. He currently serves as a risk management professional with one of the large banks in Canada. With a solution driven approach, he has significant experience of general management, capital markets, risk management and compliance across an impressive career spanning more than three decades. Prior to his current role, Sameer spent many years in a progressive series of roles with various banks in Canada. He has also worked internationally as a Chartered Accountant (CA) in India, Management Consultant (CMA) in USA and is a qualified fellow on the Institute of the Chartered Accountants of India, Certified Management Accountants of USA. Amongst his notable international experience was being a financial consultant to Maharishi Mahesh Yogi, an international fame Indian guru, known for developing the Transcendental Meditation technique. Sameer serves as Lieutenant Governor on the governing council of University of Toronto.

Naveen Maher

Vice President, Independent Compliance Risk Management


Narasimham Nittala

Narasimham Nittala

Manager, Operational Risk & Technology

Concentra Bank

Narasimham Nittala is an IT Governance, Risk and Compliance (IT–GRC) professional with 20+ years of experience in the financial services industry, in the areas of GRC, Financial Institution  Regulatory Practices, IT Program Management, IT Audits & Assessments, IT Security, and,  Banking operations in Retail, Corporate and Channel Banking businesses. Nittala commands expertise in building IT GRC frameworks and formulating risk assessment  practices, aligning technology risk to Enterprise risk, developing technology strategies,  managing Enterprise technology solutions, and, overseeing regulatory compliance and  supervision, in the banking industry. An MBA by academics, Nittala’s professional designations include CDPSE, CRISC, CGEIT and  CISA.

Nittala works at Concentra Bank as a Manager, Operational Risk and Technology. As a key  member of the Bank’s 2nd Line of Defence, Nittala takes pride in assessing and overseeing IT and  Information Security (IS) risk management practices in the Bank’s internal business units, new  initiatives, and vendor engagements. Nittala is also the author of the Bank’s technology and  operational strategic artifacts including enterprise IT risk policies, guidelines and IT risk  assessment frameworks.

A strong communicator, teacher and public speaker in banking industry events and ISACA  meetings on topics related to IT–GRC, Nittala serves the technology community through his  position on the Board of ISACA Edmonton Chapter, and through his lectures on Cybersecurity  at Northern Alberta Institute of Technology (https://www.nait.ca/nait/home).

Amédée Prouvost

Amédée Prouvost

Chief Operational Risk Officer

The World Bank

Amédée Prouvost is the Director of the World Bank’s Operational Risk Department where he leads the institution’s non-financial risk practice, which includes operational risk management, business continuity and crisis management, enterprise risk management, and corporate insurance. He also serves as the Secretary of two of the highest-level executive management risk oversight committees: the Finance & Risk Committee and the Enterprise Risk Committee.

Having spent the last six years building the institution’s non-financial risk practice and strengthening its risk culture, he is now deeply involved in the response to the COVID-19 crisis, focusing on the “future of work”, considering the way people, processes, and culture will have changed, and trying to imagine a “new normal” with a greater focus on risk and resilience.

Since joining the World Bank in 1984, Mr. Prouvost has held positions across the finance and risk functions, including CFO of MIGA (the political risk insurance arm of the World Bank Group), Manager for Development Finance, and Financial Representative in Europe. He also worked in a variety of roles in the institution’s Treasury and served as Senior Adviser to three World Bank Group CFOs. He began his professional career at Banque Paribas (now BNP Paribas) and served as a Reserve Officer with the French Navy.

Mr. Prouvost holds an MBA (with distinction) from the Wharton School, a Master’s degree in economics and statistics from ENSAE Paris (one of the French “grandes écoles”), and a Master of Advanced Studies in economics and finance from Paris Dauphine-PSL University.

In his personal time, he serves as President of the Board of Alliance Française of Washington DC (voted “best Arts & Culture Non-Profit” in DC in both 2019 and 2020), as a member of the Mid-Atlantic Regional Board of UNICEF USA, and as a member of the Academic Advisory Board of the Global Business School Network.