Day One: Tuesday, January 25, 2022

10:10 EST

80 min

How to Build a More Robust and Nimble Business Continuity Plan (Including the Impact of COVID-19 on Your BCP)
Lessons Learned at Open Text and Transport Canada

Shanda Ness Chronowich, Senior Manager, Business Continuity, Open Text

Amanda Boyd, Business Continuity Planning Officer, Transport Canada

  • What makes a plan robust and useful?
  • Why do some plans sit on the shelf?
  • What commonly goes wrong/ missteps to avoid
  • Who should be consulted in preparing BCP’s
  • Testing to identify weaknesses – why, how, how often?
  • Examples of lessons observed on the Covid response,
  • Determining scope – key objectives and goals
  • Designating the BC Team – command and control, task-oriented, sub-teams
  • Singling out key business areas and critical functions
  • Preparing a Business Impact Analytic Report (BIA)
  • Determining minimal acceptable downtime for critical functions
  • Creating a plan to maintain operations

11:30 EST

40 min
Norma McCormick

Managing Psychological Health: A Critical Part of Your BCP ISO 45003 and the Impact of COVID on Employees

Norma McCormick, President and Senior CONSULTANT, Project leader for ISO 45003, Corporate Health Works Inc.

  • Why safeguarding the mental health and wellbeing of employees has become an essential part of business continuity planning
  • New dimension of worry for employees as a result of covid
  • The “always on” culture
  • Impact of the sudden change in our routine and habits
  • From anxiety and stress to burnout and depression and increases in LTC leaves
  • Adopting people centred processes in times of crisis to mitigate risk
  • Processes to mitigate risk
  • How to integrate health into an organization’s culture
  • Accessing mental health services through the workplace
  • Self assessment – Is what you are doing effective?

12:10 EST

40 min


12:50 EST

40 min
Vito Mangialardi

Best Practices to Consider for Virtual Table - Top Exercises – Incidents / Emergency / BCPs

Vito Mangialardi, ICT Covid-19 Incident Command and Senior Manager Business Continuity Management, Metrolinx

Long before COVID-19 many organizations conducted virtual incident, emergency and business continuity exercises for planned events and unplanned incidents/emergencies. Since some level of COVD-19 restriction is likely to continue into the near future, this session will:

  • Cover a sampling of virtual exercise best practices from across all levels of stakeholders
  • Help organizations in various sectors effectively use virtual exercises to validate capabilities and drive continuous improvement
  • Help you plan actions to take before, during and after a virtual exercise
  • Show you how to run a tabletop exercise virtually, ensuring full engagement, benefits and challenges to conducting a virtual exercise
  • Leverage graphics, images and props and evaluation considerations

13:30 EST

40 min
Quentin Chiotti

Business Continuity Management and Climate Change: Planning for the Unexpected?

Quentin Chiotti, Practice Lead, Climate Risk and Resilience, Matrix-Solutions

  • Expectation that climate change will have an even larger impact on business than Covid
  • Why the COVID-19 crisis portends unforeseen business continuity challenges related to climate change
  • Unforeseen consequences of climate change and the rapidly changing risk landscape
  • Physical, transitional and liability risk
  • Interconnectedness, global and local supply chain issues
  • ESG issues including carbon tax, sector stigmatization etc.
  • Aligning business continuity and sustainability frameworks
  • Including climate risk in risk assessments

14:10 EST

10 min


14:20 EST

40 min

To be announced

16:30 EST

End of Day One

Day Two: Wednesday, January 26, 2022

11:00 EST

45 min
Michael G. Sherrard

Safety and Return to Work: Do’s and Don’ts in the Time of COVID-19 - Employer Best Practices During COVID-19

Michael G. Sherrard, Partner, Sherrard Kuzz LLP

As an employer you are obligated to keep employees safe but we continue to be in an evolving public health context.  This session will provide do’s and don’ts for attendees to consider in their own workplaces.  Specifically,

  • How to keep employees safe as we ramp up post pandemic return to the workplace
  • Specific protocols to consider implementing for return to work and maintaining a safe workplace
  • Additional strategies if a portion of your workforce is not vaccinated?
  • Can you make vaccination mandatory? Options.
  • Proof of vaccination protocols and employee privacy considerations?

11:45 EST

45 min
Jose Camacho Tiffany Leung
Case Study

Incident Management: Case Study of the First Nations Wildfire Evacuation

Jose Camacho, Provincial IMS Instructor, ICA Canada certified Instructor and Provincial Training Group, Emergency Management, Investigative Solutions Network

Tiffany Leung, Emergency Management Consultant, Investigative Solutions Network

  • Assessing the risk to the health and safety of community members
  • Knowing when to do a partial vs a full evacuation
  • Figuring out who to contact for help
  • Troubleshooting transportation
  • Communicating with members before and after the evacuation
  • Arranging appropriate accommodation for evacuees
  • Caring for Elders and other more vulnerable community members
  • Organizing food and activities while away

12:30 EST

60 min


14:15 EST

45 min

Protecting Canadians and the Environment: Refresher on Environment Emergency Regulations

Rob Read, Environmental Emergency Prevention Officer, Environment and Climate Change Canada, Government of Canada

Hazardous substances like oil and chemicals  that may spill from facilities are closely regulated. Find out:

  • How the regulations have changed
  • Who is subject to the regulations?
  • Major requirements of the regulations
  • The required Environmental Emergency Plan
  • Obligations to inform the public

15:00 EST

15 min


15:15 EST

45 min
Kevin Cyr

Leadership Principles of Crisis Decision Making

Kevin Cyr, Officer in Charge, Lower Mainland Emergency Response Team, Royal Canadian Mounted Police

  • Recognizing circumstances with asymmetrical downside risk, and how those situations require different risk management strategies
  • Problem solving strategies when faced with incomplete information and uncontrolled variables in time compressed environments
  • Acting decisively and avoiding decision inertia when facing uncertainty
  • Managing information overload and avoiding overconfidence
  • Delegating critical decisions to the appropriate level by identifying action triggers and contingency plans

16:45 EST

End of Day Two