Day One: Tuesday, January 24, 2023
10:00
15 min
Welcome and Opening Remarks from the Chairs
Vito Mangialardi, Senior Manager Business Continuity Management @ Metrolinx, Metrolinx
10:15
45 min
Managing the Risk of Climate Change and Extreme Weather Events on Key Infrastructure (and Your Own Organization): Evidence of Adaptation, Planning and Preparedness
Quentin Chiotti, Practice Lead, Climate Risk and Resilience, Matrix-Solutions Inc.
Vito Mangialardi, Senior Manager Business Continuity Management @ Metrolinx, Metrolinx
Ryan Smith, Senior Policy Analyst, Environment and Climate Change Canada, Government of Canada
Ryan Ness, Director, Adaptation, Canadian Climate Institute
Robert Haromszeki, Director, Emergency Management & Reliability Compliance, Hydro One Networks Inc.
Business Continuity and Emergency Planners will have their work cut out for them when addressing the plethora of physical risks associated with climate change. From hurricanes, windstorms, and ice storms to floods, heat, wildfires, avalanches and landslides, you, as a professional, have a unique opportunity to effectively prepare for, adapt to and mitigate the dramatic effects of extreme weather and climate change.
This session will focus on the impact of extreme weather and climate change on critical infrastructure like transit, electricity, and communications. Questions arise: How will providers of critical infrastructure and services be impacted and how will this impact affect you and your business? In addition, how are weather forecasts and climate change projections being used when initiating BCP and EM plans?
Benefit from deep insights on major issues including:
- BCP & EM best practices that these key utilities / agencies employ that are transferable to your own organization
- The ability of key service providers to maintain critical infrastructure during and after extreme weather events, and
- The preparedness of owners of critical infrastructure to respond to future risks associated with the physical impacts from climate change
- How the EMBC team at Hydro One is changing as a result of climate change
- An overview on how our structure is all-hazard focused
- This model supporting response to any event, including events that are a result of extreme weather
- The OEB has approved our rate filing for 2023-2027, and customers want to see us be adaptable to all kinds of events, including climate change
- While there are many lines of business that support climate-change readiness, we are there when mitigation efforts cannot withstand the impact
11:00
15 minBreak
11:15
45 minManaging the Risk of Climate Change and Extreme Weather Events on Key Infrastructure (and Your Own Organization): Evidence of Adaptation, Planning and Preparedness (continued)
12:00
50 min
Lessons to Learn from the Massive Rogers Outage
Richard Leblanc, Professor of Governance, Law & Ethics, York University
The July 8 outage immobilized the Rogers network and affected millions of customers across Canada, including people trying to contact emergency services. This session will provide important insights on cause and effect, management and oversight including:
- What really happened?
- Did governance issues lead to the outage?
- What else failed?
- How was the crisis handled?
- Was compensation adequate?
- Has Rogers restored public confidence?
- What needs to be done to prevent a recurrence?
- Lessons for you and your organization
12:50
10 min
Preparing Non-Risk Professionals to Contribute to Continuity Planning
13:00
45 minBreak
13:45
45 min
Keeping Peaceful Protest Peaceful in an Age of Volatility
Scott Redstone, Inspector, Strategic Change Office, Peel Regional Police
- A rights-based approach to policing protests
- Law enforcement mitigation and de-escalation strategies
- The importance of strategic planning in keeping protests peaceful
14:30
45 min
Business Continuity Challenges in Health Care - What Can We All Learn?
Tiffany Leung, Manager, Business Continuity and Emergency Management, William Osler Health System
Health workers across Canada are burned out and exhausted, surgical backlogs are rampant, primary care access is limited and emergency departments are facing closures. Hear an expert analysis of health care continuity challenges that will assist you in understanding and preparing for the future.
15:15
15 minBreak
15:30
45 min
The Pervasive Economic Impact of Water Risk & the Impact On Your Own Organization
- A new report combines insurance data and econometric modelling to demonstrate the impact of increased water risk
- Cost of flooding 2020 to 2050
- Impact of water risk on agriculture, banking and insurance, energy and utilities, Fast Moving Consumer Goods (FMCG) and retail, manufacturing and distributing
- What should the water industry be doing?
- An effective risk management approach to providing the necessary resilience
16:15
End of Day One
Day Two: Wednesday, January 25, 2023
10:00
15 min
Welcome and Opening Remarks from the Chairs
Vito Mangialardi, Senior Manager Business Continuity Management @ Metrolinx, Metrolinx
10:15
60 min
A Government of Canada Approach to Business Continuity Management (BCM) and Resiliency Practices / Update from Public Safety Canada
- Who is the CRCM, our context, mandate
- Lessons learned from COVID-19
- Developing methodologies to support BCM and resiliency in a government context (new training – BCM 101 video, Critical Service Framework, Prioritization methodology, National Interest Categories for determining impacts, etc.)
- Push to standardize the BCM approach across the Government of Canada
- What’s next for the CRCM
- Developing new tools, resources (BIA Tool, BCM Self-Assessment, New BCM
- Guide for the GC, activation)
11:15
45 min
Demystifying BCP – Ensuring All the Basics are Included for Effectiveness
This session will comprehensively review established continuity practices and explain how in combination they will pave the road to resilience. Attendees will take away a fresh perspective on professional practices, including:
- Striking a balance between Risk assessment and Business Impact Analysis
- Prioritizing proactive business continuity solutions
- Selecting effective recovery strategies
- Harmonising continuity with response and crisis management
12:00
60 minBreak
13:00
45 min
Planning for Multiple Futures: Scenario Planning - Preparing Your Organization for What You Don’t See Coming
- The need to ask better questions about future possibilities
- Using scenario planning to factor uncertainty, risk and strategy into your thinking
- How scenario planning is being used effectively by public organizations of all sizes
- How scenario planning makes use of artificial intelligence and other new methods that allow for consideration of more information and data.
13:45
45 min
Building Resilience to Insider Threat: Creating a Sense of Security Accountability in All Employees
From the careless employee to the rogue business partner the risk of insiders gaining access to critical assets and data is more urgent than ever. This session will cover prevention and detection tools so you become better equipped to spot the threat from within.
- What are good security practices?
- How can organizations maintain them?
- What is the best way to protect against insider threats?
- Ensuring employees know what activity is off-limits in the workplace?
- What do you look for to identify malicious insider threats?
- Screening, background checks and monitoring and privacy consideration
14:30
15 minBreak
14:45
45 minToday's Cyber Threats Impacting Business Continuity
André Cormier, Manager, Cyber Threat Analysis, Canadian Centre for Cyber Security
- The Cyber Centre and its recent National Cyber Threat Assessment
- Cyber Threat disrupting business activities
- Ransomware
- DDOS
- Key considerations to reduce the impact on business activities
15:30
45 min
Learning From the Most Prolific Cyber Investigation Ever Undertaken by the OPP
The FBI, the RCMP and the OPP joined forces to investigate and charge an Ottawa man who launched over 1,000 ransomware and cyber attacks against businesses and individuals in Canada and cyberattacks in the U.S. This is the most prolific investigation ever undertaken by the OPP. Hear what the OPP learned that will help you prevent attacks in your own organization.
- How attacks begin
- What system vulnerabilities lead to attack
- Best practices for preventing attacks
- How attacks are investigated
- The need for all victims to report attacks
- The need for international and domestic partnerships with law enforcement and other organizations
16:15
End of Day Two