Agenda

Day One : Tuesday, March 24, 2020

07:30

60 min

Registration and Continental Breakfast

08:40

60 min
Martin Thompson

Challenging Accommodation Requests: Exploring Recent Trends and Unusual Cases

Martin Thompson, Partner, McMillan LLP

  • An exploration of recent case studies, from the most common to the unusual
  • A look into the future of the duty to accommodate
  • How the duty to accommodate reflects the modern workplace
  • What are the cases pushing the boundaries of reasonable accommodations?
  • Where are there gaps in recent jurisprudence?

09:40

60 min
Caroline Richard

Update on Family Status Accommodations

Caroline Richard, Partner, Bird Richard LLP

  • An overview of recent developments in family status accommodation matters
  • The employer’s and employee’s role in finding work-life balance
  • Drawing the line on necessary accommodations
  • Addressing the concerns of recent family status accommodation requests
  • Will family status accommodation requests continue to increase?

10:40

20 min

Networking Break

11:00

90 min
Liz Horvath

Harassment in the Workplace: Addressing Prevention and Workplace Culture

Liz Horvath, Manager, Mental Health Commission of Canada

Effective prevention and management of workplace harassment is not focused on legal compliance. It requires more than training, reporting, investigation and mitigation. Underlying and systemic issues in the workplace that can enable and even perpetuate workplace harassment need to be addressed to build a workplace culture where harassment is unlikely and not tolerated. In this session, you will learn how proactive management of psychological health and safety in the workplace can be used as an effective method for preventing and addressing workplace harassment.

Learning objectives:

  • Understanding the true impact of workplace harassment
  • What to do when an employee is being harassed
  • Effectiveness of reactive measures versus preventive measures
  • How to address workplace factors to building and restoring trust
  • How incorporating a framework like the National Standard of Canada on Psychological Health and Safety in the Workplace can help to address systemic and underlying issues

12:30

60 min

Luncheon

13:30

60 min
Glenn French

Accommodating Difficult Employees: Violence in the Workplace

Glenn French, President, Canadian Initiative on Workplace Violence

  • Considerations when accommodating a difficult/potentially aggressive employee
  • Managing external caregivers/medical professionals: asking the right questions
  • Managing the impact on the workplace and when to consider termination
  • Safety considerations when terminating an employee of concern
  • The evolving definition of workplace violence; screening for potential threats
  • Importance of ‘Perceived Personal Control’ and workplace violence

14:30

50 min
Martine Oliveira

Addressing Mental Health: Coping and Staying at the Workplace

Martine Oliveira, Director, AGS Rehab Solutions Inc.

  • Developing effective strategies to address mental health challenges in the workplace
  • Recognizing the early signs that an employee is struggling and initiating meaningful conversation in a respectful and supportive manner
  • Encouraging employees to stay at work through effective attendance management strategies and to return to work if they need to be off due to mental health concerns
  • Redirecting employees that appear to be in need to appropriate care/services such as EAP and other community based services

15:20

20 min

Networking Break

15:40

50 min

Addressing Absenteeism and Extended Leave

  • Establishing effective strategies for a productive workplace
  • Examining valid and invalid reasons for absenteeism
  • When the employment contract is frustrated and termination can occur
  • Noticing the signs of presenteeism and how to address it
  • How do you address absenteeism with valid grounds to do so?

16:30

End of Day One

Day Two : Wednesday, March 25, 2020

07:30

60 min

Registration and Continental Breakfast

08:40

60 min
David Contant

Conflicting Workplace Accommodations: Balancing Needs and Undue Hardship

David Contant, Partner, Nelligan O’Brien Payne LLP

  • How to manage workplace accommodations when they conflict
  • What are the steps an employer must take before claiming undue hardship?
  • What are the legal obligations when addressing multiple employees with valid claims?
  • Addressing the potential for conflicting rights
  • Case studies that show what happens in practice

09:40

60 min
Shanna Walsh-Callon

Air Canada: A Case Study on Managing Accommodations

Shanna Walsh-Callon, Manager, Corporate Attendance, Air Canada

  • How Air Canada manages workplace accommodations
  • Effective strategies to communicate with and balance obligations to employees and unions
  • Air Canada’s step by step process in returning employees to work
  • A case study on how Air Canada handles accommodation requests

10:40

20 min

Networking Break

11:00

60 min
Barry Pitcher

Effective Leadership: Soft Skills for Leaders

Barry Pitcher, Training and Staffing Officer, ‘H’ Division, RCMP

  • How effective leadership can positively impact employee accommodations
  • How investment in people early sets the groundwork for accommodations
  • Properly equipping management with effective leadership and delegation skills
  • Improving office culture through engagement to improve workplace and employee satisfaction/wellness

12:00

60 min

Luncheon

13:00

50 min

The Remote Workplace: Managing Employees Remotely

  • Current trends in working-from-home and remote accommodations
  • What duties does the employer have with telecommuting employees?
  • Temporary situations and returning-to-work
  • Does the employer have any obligations with respect to the employee’s workspace?
  • At what point is the employer being asked to exceed their duty?

13:50

60 min
Noi Quao

Effective Preventative Measures for Traumatic Workplace Events

Noi Quao, Director, Global Critical Incidents, Morneau Shepell

  • The importance of preventative measures for traumatic workplace events
  • Minimizing the risks for employees affected by traumatic workplace events
  • Developing effective strategies to help employees cope with emotional and mental trauma
  • Stressing the value of employee health before they are injured
  • When risks of traumatic events are higher than normal, how do you cope?

14:50

20 min

Networking Break

16:00

End of Day Two