Day One : Tuesday, April 14, 2020
Registration and Continental Breakfast
- Top 10 cases of 2019 involving:
- Procedural fairness and the duty to accommodate
- Charter challenges
- Professional misconduct and defences raised
- New trends in governance
- How does risk-based regulation differ from rule-based regulation?
- Focussing resources and action on what are determined to be the riskiest activities
- Barriers to risk-based regulation
- Systematic collection of information to identify hotspots
- Identifying root causes of hotspots and trends
- Risk based interventions including Quality Assurance, Practice Supports and Education
- A new voluntary framework for ensuring your registered professionals possess the relevant knowledge, skills, and behaviours to provide safe, ethical and effective care
- Outcomes Colleges are expected to achieve in four broad domains:
- Regulatory Policy;
- Suitability to Practise;
- Openness and Accountability;
- Good Governance
- Performance standards that form the basis of the performance measurement framework
- Results of each year’s review to be compared with the results from previous years to determine how performance has improved or worsened over time
- Legislation and obligations
- How cases come to light
- How best to deal with members with problems and protect the public
- How do procedures relating to incapacity differ from procedures for discipline
- Transparency and duty to the public versus confidentiality – for the member and the complainant
- Is the duty to accommodate a mitigating factor in discipline?
- The growth of data driven practice and rapidly developing technology
- Role of big data and artificial intelligence and impact on the profession
- The need to know what to do with data and how to use it
- How to transform insights from data into innovative action
- Innovation and regulation
- How ‘anticipatory regulation’, quickly becoming recognised as best practice
- How do we define “sexual harassment”?
- What do we know about the extent of the problem?
- How has the “#MeToo” movement impacted the issue for regulated professionals?
- How do various regulatory bodies handle complaints from patients, clients and/or employees about member professionals?
- From intake to investigation to hearing and all the stops in between
- Working with a complainant: protecting their privacy and securing their cooperation while advocating in the public interest
- Are no-contest pleas fair to complainants?
- What conditions may be imposed on regulated health professionals returning to practice after being disciplined for sexual harassment?
- Appeals/defending against appeals
- What consultation looks like to the CPSO
- Why and when to engage the public, patients, and caregivers?
- How to engage the public, patients, and caregivers?
- Putting the feedback to work
- What we’ve learned so far
As a series of recent incidents, the highly-publicized ones and those not-so-well-known, have demonstrated, the consequences of a privacy or security breach are dire. This session examines the steps organizations are taking to try to stay ahead of the attacks that are coming at them from all directions, with a special focus on the responsibilities of regulated professionals:
- Regulatory considerations affecting privacy and cyber security
- Preventing the threats: awareness and protection
- Responding to the incidents: best practices for incident response
- The role of employees and contractors
- Insurance: Ensuring you have, and have available, the right Insurance
End of Day One
Day Two : Wednesday, April 15, 2020
Registration and Continental Breakfast
- Fundamental principles of an investigation
- Ensuring your investigation is procedurally fair and ethical
- Planning an investigation
- Identifying and obtaining evidence
- Who do you interview?
- Conducting objective and thorough interviews
- Assessing evidence
- Report writing
- Why use an external, independent mediator
- What disputes are mediated and which are not?
- The process
- The cost
- Satisfaction level of the parties
- Is the process open or closed?
- Cost/benefit analysis
- Statistics and facts about the program
- Ensuring the appropriate level of transparency
- Remembering the public is at the table
- Review by the Professional Standards Authority
- Processes and outcomes assessed against the Standards of Good Regulation developed by the Professional Standards Authority in the UK.
- The 14 recommendations for action and improvement
- Action plans
- What’s changed for the better?
- What are the current challenges?
- Principles of administrative law
- Application of natural justice
- Application of fairness
- Content of duty of fairness and implications for professional regulators
- Right to be heard
- Notice – Complaints/Investigative Process
- Notice – Discipline Hearing
- Disclosure – Complaints/Investigative Process
- Disclosure – Discipline Hearing
- Right to unbiased decision maker
- Practical exercises
- Relationship of the program to the Regulatory College
- Options for dealing with members who have behaved inappropriately
- What are the options if the problem is addiction, mental health related or incurable?
- What happens if the good will of those dealing with the member in his or her workplace has been lost? When have too many bridges been burned?
- Program track record
- Resources and referrals
Should you be communicating with clients by e-mail or facebook? Might a client recognize him or herself in your blog? Are clients finding out more about you than you would normally disclose?
- Concerns relating to e-mail and facebook
- Social media and the blurring of boundaries between professional/ public and work life/personal life
- Appropriate steps for maintaining appropriate boundaries in the age of technology
- Ability of clients to access information about the practitioner that the practitioner might not otherwise have shared
- Privacy and security settings to be aware of
- Need to inform clients of what is appropriate communication
- Privacy and confidentiality concerns with respect to blogs
- Need to protect client confidentiality
End of Day Two