Day One: Tuesday, October 6, 2020
10:00 EDT15 min
10:15 EDT45 min
- Top 10 cases of 2020 involving:
- Procedural fairness and the duty to accommodate
- Charter challenges
- Professional misconduct and defences raised
- A review of the way COVID-19 has affected investigations and disciplinary proceedings
11:00 EDT45 min
- What consultation looks like to the CPSO
- Why and when to engage the public, patients, and caregivers?
- How to engage the public, patients, and caregivers?
- Putting the feedback to work
- What we’ve learned so far
11:45 EDT45 min
- A new voluntary framework for ensuring your registered professionals possess the relevant knowledge, skills, and behaviours to provide safe, ethical and effective care
- Outcomes Colleges are expected to achieve in four broad domains:
- Regulatory Policy;
- Suitability to Practise;
- Openness and Accountability;
- Good Governance
- Performance standards that form the basis of the performance measurement framework
- Results of each year’s review to be compared with the results from previous years to determine how performance has improved or worsened over time
12:30 EDT45 min
13:15 EDT45 min
- Human rights, the duty to accommodate, the duty to protect the public
- Legislation and obligations
- How cases come to light
- How best to deal with members with problems and protect the public
- How do procedures relating to incapacity differ from procedures for discipline
- Transparency and duty to the public versus confidentiality – for the member and the complainant
- Is the duty to accommodate a mitigating factor in discipline?
14:00 EDT45 min
- How does risk-based regulation differ from rule-based regulation?
- Focussing resources and action on what are determined to be the riskiest activities
- Barriers to risk-based regulation
- Systematic collection of information to identify hotspots
- Identifying root causes of hotspots and trends
- Risk based interventions including Quality Assurance, Practice Supports and Education
14:45 EDT15 min
15:00 EDT60 min
- How do we define “sexual harassment”?
- What do we know about the extent of the problem?
- How has the “#MeToo” movement impacted the issue for regulated professionals?
- How do various regulatory bodies handle complaints from patients, clients and/or employees about member professionals?
- From intake to investigation to hearing and all the stops in between
- Working with a complainant: protecting their privacy and securing their cooperation while advocating in the public interest
- Are no-contest pleas fair to complainants?
- What conditions may be imposed on regulated health professionals returning to practice after being disciplined for sexual harassment?
- Appeals/defending against appeals
16:00 EDT45 min
As a series of recent incidents, the highly-publicized ones and those not-so-well-known, have demonstrated, the consequences of a privacy or security breach are dire. This session examines the steps organizations are taking to try to stay ahead of the attacks that are coming at them from all directions, with a special focus on the responsibilities of regulated professionals:
- Regulatory considerations affecting privacy and cyber security
- Preventing the threats: awareness and protection
- Responding to the incidents: best practices for incident response
- The role of employees and contractors
- Insurance: Ensuring you have, and have available, the right Insurance
End of Day One
Day Two: Wednesday, October 7, 2020
10:00 EDT15 min
10:15 EDT90 min
- Gaining co-operation of everyone involved
- Managing the various technologies
- Dealing with the issues of maintaining confidentiality
- Gathering and sharing information before during and after interviews
- Interviewing strategies for overcoming obstacles in remote interviews
11:45 EDT60 min
- Why use an external, independent mediator
- What disputes are mediated and which are not?
- The process
- The cost
- Satisfaction level of the parties
- Is the process open or closed?
- Cost/benefit analysis
- Statistics and facts about the program
- Ensuring the appropriate level of transparency
- Remembering the public is at the table
12:45 EDT45 min
13:30 EDT45 min
- Review by the Professional Standards Authority
- Processes and outcomes assessed against the Standards of Good Regulation developed by the Professional Standards Authority in the UK.
- The 14 recommendations for action and improvement
- Action plans
- What’s changed for the better?
- What are the current challenges?
14:15 EDT60 min
- Principles of administrative law
- Application of natural justice
- Application of fairness
- Content of duty of fairness and implications for professional regulators
- Right to be heard
- Notice – Complaints/Investigative Process
- Notice – Discipline Hearing
- Disclosure – Complaints/Investigative Process
- Disclosure – Discipline Hearing
- Right to unbiased decision maker
- Practical exercises
15:15 EDT15 min
15:30 EDT45 min
- Relationship of the program to the Regulatory College
- Options for dealing with members who have behaved inappropriately
- What are the options if the problem is addiction, mental health related or incurable?
- What happens if the good will of those dealing with the member in his or her workplace has been lost? When have too many bridges been burned?
- Program track record
- Resources and referrals
16:15 EDT45 min
Do your members reach out regularly with questions about communicating with clients online? Are professional boundaries any different now? Have you had concerns about Council or Board members’ use of social media? This session will explore:
- Pressure points – how members and Council members can get into trouble using social media and communicating online
- How regulators can respond to members breaching clients’ privacy and confidentiality online
- How practice resources and governance policies can support the maintenance of clear and appropriate professional boundaries
End of Day Two