Day One: Tuesday, January 25, 2022
10:00 EST
15 minWelcome and Opening Remarks from the Chairs
10:15 EST
45 minHow to Build a More Robust and Nimble Business Continuity Plan (Including the Impact of COVID-19 on Your BCP)
Lessons Learned at Open Text
Shanda Ness Chronowich, Senior Manager, Business Continuity, Open Text
- What makes a plan robust and useful?
- Why do some plans sit on the shelf?
- What commonly goes wrong/ missteps to avoid
- Who should be consulted in preparing BCP’s
- Testing to identify weaknesses – why, how, how often?
- Examples of lessons observed on the Covid response,
- Determining scope – key objectives and goals
- Designating the BC Team – command and control, task-oriented, sub-teams
- Singling out key business areas and critical functions
- Preparing a Business Impact Analytic Report (BIA)
- Determining minimal acceptable downtime for critical functions
- Creating a plan to maintain operations
11:00 EST
45 minManaging Psychological Health: A Critical Part of Your BCP
ISO 45003 and the Impact of COVID on Employees
- Why safeguarding the mental health and wellbeing of employees has become an essential part of business continuity planning
- New dimension of worry for employees as a result of covid
- The “always on” culture
- Impact of the sudden change in our routine and habits
- From anxiety and stress to burnout and depression and increases in LTC leaves
- Adopting people centred processes in times of crisis to mitigate risk
- Processes to mitigate risk
- How to integrate health into an organization’s culture
- Accessing mental health services through the workplace
- Self assessment – Is what you are doing effective?
11:45 EST
45 minBest Practices to Consider for Virtual Table - Top Exercises – Incidents / Emergency / BCPs
Long before COVID-19 many organizations conducted virtual incident, emergency and business continuity exercises for planned events and unplanned incidents/emergencies. Since some level of COVD-19 restriction is likely to continue into the near future, this session will:
- Cover a sampling of virtual exercise best practices from across all levels of stakeholders
- Help organizations in various sectors effectively use virtual exercises to validate capabilities and drive continuous improvement
- Help you plan actions to take before, during and after a virtual exercise
- Show you how to run a tabletop exercise virtually, ensuring full engagement, benefits and challenges to conducting a virtual exercise
- Leverage graphics, images and props and evaluation considerations
12:30 EST
45 minBreak
13:15 EST
45 minBusiness Continuity Management and Climate Change: Planning for the Unexpected?
Quentin Chiotti, Practice Lead, Climate Risk and Resilience, Matrix-Solutions
- Expectation that climate change will have an even larger impact on business than Covid
- Why the COVID-19 crisis portends unforeseen business continuity challenges related to climate change
- Unforeseen consequences of climate change and the rapidly changing risk landscape
- Physical, transitional and liability risk
- Interconnectedness, global and local supply chain issues
- ESG issues including carbon tax, sector stigmatization etc.
- Aligning business continuity and sustainability frameworks
- Including climate risk in risk assessments
14:00 EST
45 minManage A Critical Event, Avert a Crisis
Critical event or crisis? The two are very different. Severe weather, civil protest, an active shooter or a global pandemic. Critical events like these become crisis without adequate responses.
The response depends on three things: a full understanding of the event, having the right systems in place and being able to respond fast enough.
This session will explore how organizations are successfully boosting their resilience and averting crisis to manage floods, protect a school during military unrest and keep communities and citizens safe.
14:45 EST
15 minBreak
15:00 EST
45 minEmergency Management Programs at Canadian Nuclear Safety Commission
- Brief background of the CNSC
- Nuclear Emergency Management in Canada
- The CNSC’s role in Nuclear Emergency Management
- Small case study
15:45 EST
45 minHow Risk Assessment Fits Into BCP – A Departure From Conventional Thinking
Most organizations make Business Impact Analysis (BIA) a cornerstone, or foundation for their business continuity program. That is not necessarily a bad thing, but where did Risk and Threat Assessment (RTA) go? It has been part of the BCM body of knowledge for decades, but some treat it as an afterthought. As we spend probably 95-98% of our time planning and preparing, not responding and recovering, we need to reposition the value of risk assessment. This session will present a simplified methodological approach to making risk assessment the cornerstone of a sound BCM program.
16:30 EST
End of Day One
Day Two: Wednesday, January 26, 2022
10:00 EST
15 minWelcome and Opening Remarks from the Chairs
10:15 EST
45 minPublic Safety Canada
Proposed Comprehensive Plan on Flood Risk Management
Flooding continues to be the most frequent and costly natural disaster facing Canadians, causing over one billion dollars in direct damage to homes, property and infrastructure annually. Climate change continues to exacerbate this risk, and recent events in BC have reiterated the urgency of working to mitigate flood risk in Canada.
- Early in 2021, PS and CMHC set up an interdisciplinary task force to examine options for both a national flood insurance program for residents at high risk of flooding and measures for potential relocation of those at the highest risk.
- The work is complex, and requires a collaborative and multi-disciplinary approach involving federal, provincial and territorial government officials, the insurance industry, Indigenous communities and other stakeholders, partners, and communities impacted or concerned by Canada’s growing vulnerability to flooding.
- A public-facing report from the Flood Insurance and Relocation Task Force is expected by Spring 2022.
- This session will provide an update on the Task Force’s initial findings and provide an opportunity to engage on some of the more challenging questions emerging from the work.
11:00 EST
45 minSafety and Return to Work: Do’s and Don’ts in the Time of COVID-19 - Employer Best Practices During COVID-19
As an employer you are obligated to keep employees safe but we continue to be in an evolving public health context. This session will provide do’s and don’ts for attendees to consider in their own workplaces. Specifically,
- How to keep employees safe as we ramp up post pandemic return to the workplace
- Specific protocols to consider implementing for return to work and maintaining a safe workplace
- Additional strategies if a portion of your workforce is not vaccinated?
- Can you make vaccination mandatory? Options.
- Proof of vaccination protocols and employee privacy considerations?
11:45 EST
45 minIncident Management: Case Study of the First Nations Wildfire Evacuation
Tiffany Leung, Emergency Management Consultant, Investigative Solutions Network
- Assessing the risk to the health and safety of community members
- Knowing when to do a partial vs a full evacuation
- Figuring out who to contact for help
- Troubleshooting transportation
- Communicating with members before and after the evacuation
- Arranging appropriate accommodation for evacuees
- Caring for Elders and other more vulnerable community members
- Organizing food and activities while away
12:30 EST
60 minBreak
13:30 EST
45 minCrisis Communication and Public Relations
- Anatomy of a newscast
- Traditional vs. social media
- What makes the news
- Building trust
- Responsibility to the public
- Reputation management
14:15 EST
45 minProtecting Canadians and the Environment: Refresher on Environment Emergency Regulations
Hazardous substances like oil and chemicals that may spill from facilities are closely regulated. Find out:
- How the regulations have changed
- Who is subject to the regulations?
- Major requirements of the regulations
- The required Environmental Emergency Plan
- Obligations to inform the public
15:00 EST
15 minBreak
15:15 EST
45 minLeadership Principles of Crisis Decision Making
- Recognizing circumstances with asymmetrical downside risk, and how those situations require different risk management strategies
- Problem solving strategies when faced with incomplete information and uncontrolled variables in time compressed environments
- Acting decisively and avoiding decision inertia when facing uncertainty
- Managing information overload and avoiding overconfidence
- Delegating critical decisions to the appropriate level by identifying action triggers and contingency plans
16:00 EST
45 minCode of Ethics and Professional Conduct for Emergency Management
David Etkin, Professor, Disaster & Emergency Management, York University
- Why EM needs a Code of Ethics
- The process of creating a code
- Overview of the code sections
- Code elements
- Conclusion
16:45 EST
End of Day Two